Publication date: 24 May 2018

Application Support Engineer

Sii Poland


Category: IT

Position level: Specialist


Application Support Engineer

Location: Gdańsk, Tczew

The challenges waiting for you:

For one of our international Client, we are looking for qualified Engineers (Level 2 Application Support), who will be responsible for:

  • Provide high quality and responsive application support to in the EMEA region as part of the regional team and also the worldwide application support service
  • Work closely with application support teams in other regions to share knowledge and provide strong support process
  • Build close working relationships with Level 1 support for sharing knowledge and for good support ticket resolution
  • Build close working relationships with Level 3 support and vendors to resolve complex issues and share solutions
  • Manage all support tickets in line with the SLA
  • Take ownership of incidents and liaise with the appropriate parties until the incident or problem has been resolved
  • Manage escalations to third party suppliers or colleagues
  • Provide support to other business applications as they become integrated into the support team work
  • Build a knowledgebase in support issues/activities and share with colleagues and other teams
  • Ensure that requirements for changes are clearly specified and agreed before sending to development teams
  • Provide regular reports on the support service
  • Help users to specify their requirements for change requests
  • Maintain up-to-date documentation on IS support
  • Share resolution details of issues with other support teams
  • Support business teams during project activities

Required skills:

  • 1 to 3 years of experience in similar position
  • Experience or strong understanding of applications/systems like: CRM, BI, Changepoint, ERP, MyPDM, Notilus/Finance Conso
  • Very good knowledge of English (both written and spoken)
  • Good analytical skills to resolve problems/issues and determine appropriate solutions
  • Teamwork and good communicative skills


Your benefits:

  • Prestigious and stable employer awarded with Great Place to Work title four times and achieving 30% revenue growth annually
  • Unique projects carried out for more than 200 international leaders from industries such as automotive, aviation, hi-tech, finance
  • Cooperation with experts – 12 Competency Centers running projects based on world-class solutions: IBM, Microsoft, SAS, Xamarin, Oracle, or Red Hat
  • Internal app Job Changer, allowing you to change your project easily, explore new technologies, or relocate to another Sii branch
  • Constant development facilitated by technical trainings, language courses (including Polish lessons for foreigners), and technology conferences (you can join them as a listener or an expert)
  • A programme supporting the best employees – Top Gun
  • Financial support of your passions and charity initiatives (SiiPower Volunteers)
  • Countless integration meetings (Beer Fridays, picnic, integration weekend, Santa Claus party)

Are you interested in this offer?


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Remember to attach the following personal data processing consent:

„I hereby agree for processing of personal data by Sii Sp. z.o.o. with the residence at al.Niepodległości 69, 02-626, Warsaw for current and future recruitment processes. Please be advised that the Data Administrator is Sii Sp. z.o.o. with the residence at al.Niepodległości 69, 02-626, Warsaw, data is collect for current and future recruitment processes. Without express consent, the data will not be made available to other data recipients in accordance with art.7 Section 6 by the Act of 29 August 1997 on the Protection of Personal Data(unified text: Journal of Laws from 2016, item 922, with amendments) you are entitled to access your data and correct them. Providing your personal data is voluntary.”

Please note that we will contact only selected candidates.

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