Publication date: 15 May 2019

Customer Success Agent (Dutch Speaker)

Visma Software


Categories: Customer Service, IT

Position level: Specialist

Customer Success Agent (Dutch Speaker)
Are you looking for a consulting job within the IT and accounting area, while including interaction
with Dutch customers on a regular basis?
Are you outgoing, detail-oriented, and customer-focused?
Do you enjoy learning new technologies?
This is a great opportunity to learn and work in a multilingual company with a wide variety of both IT and accounting software solutions in Visma’s Kraków office. 

About us:

Visma is a leading business solution provider present in twelve countries with a pivot
in Northern Europe, focusing on business optimization and management tools for the enterprise.
Our team of experts provides professional services, training and support to our clients.

Job description

  • You will provide first tier of support via phone, chat and email
  • Answer the customer questions and guide them which means that you will have strong influence on the relationship that we have with our customers
  • You will also cooperate with your colleagues and support each other
  • You will be responsible for assisting in the further development of our products by feedback, software quality assurance, etc.
  • You will have the unique opportunity to fully use your excellent language skills

Requirements and personal qualities

  • Excellent written and verbal skills in Dutch (native speaking level)
  • Excellent communication skills
  • Willingness to learn and provide excellent customer service
  • Knowledge in bookkeeping will be an asset


  • Full time position
  • Scandinavian and Dutch work environment and work in a company with strong values
  • Competitive salary + bonus system
  • Free lunch every day
  • Friday Cake and daily fruits
  • Private medical insurance
  • Multisport card
  • Sport activities and events like squash, football
  • Training
  • Social activities with a sufficient opportunity to get to know colleagues outside the office


Please include the following clause: I hereby give consent for my personal data included in my offer to be processed by Visma Software Sp.z o.o. for the purpose of the recruitment process, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, aitem 926 with further amendments)
Check Visma profile

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