Main information

About us

Capita is the UK’s largest business process outsourcing company hiring 75 000 staff across the UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.

Capita Poland was founded in 2011 in Krakow, initially employing 12 people. Today Capita Poland, with two Business Centres in Kraków and Łódź, hires over 800 employees and in the second quarter of 2017 we plan to increase employment to 900 people.

We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.

How to apply

There are usually 5 stages of the recruitment process:

1. Sending application via;

2. Telephone interview with a Recruiter;

3. Client specific tests;

4. Face to face interview with a Supervisor/Manager and a Recruiter (alternatively Skype Interview);

5. Giving feedback to candidates.

Locations & processes/Recruitment plans


Financial & Accounting Services; Insurance Related Services; Back Office Activities and Data Management; HR; IT; Risk & Compliance and Legal support; Customer Contact Centre

Number of employees: 550

Recruitment plans for 2016/2017: 150


Łódź: Multilingual Customer Service; Cash Collection; Accounts Receivable; Accounts Payable;  Financial Reporting

Number of employees: 300

Recruitment plans for 2016/2017: 60

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Want to know the outsourcing champions in Poland 2015? See the results of the Outsourcing Stars competition. Who’s the best? Read more



Centrum Biurowe Lubicz I

ul. Lubicz 23

31-503 Kraków

+48 12 629 60 64

Capita Customer Solutions

ul. Pomorska 106

91-402 Łódź

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