Intelenet Global Services initiated operations in year 2000 with expertise focused on supporting Banking & Insurance clients with their contact center and back-office services. Intelenet’s BPO business offers transformational customer management solutions to meet the requirements of today’s multi-channel service environments. Today, 55,000 employees are engaged with its customers’ customers, holding over 90 million interactions in 40 languages every year around the globe. Our international delivery platform is based in 8 countries across 62 locations enabling us to offer total flexibility in location, delivery and technology.
Our proposition is focused on helping our customers shape their business model to meet the demands of their customers. Today’s consumers are digitally enabled, accessing services through multiple channels with much higher expectations of what constitutes good customer service. They demand greater efficiency, effectiveness and engagement. Intelenet’s proposition addresses the end-to-end process through which organizations understand and fulfill a customer journey: from the first point of contact through to final fulfillment.
Intelenet in Poland
Intelenet opened its Polish office in Krakow at the end of 2009. We deliver services for major clients in the travel and tourism sector that involves managing all contact with their clients throughout Europe. This includes planning journeys, managing reservations, and helping solve the many different problems that are connected with their journeys. In order to cater efficiently to this region, our employees speak French, German, Dutch, Italian and Spanish fluently.