Transcom Worldwide Sp. z o.o., as part of Transcom Worldwide (TWW), is a global customer service specialist providing customer service, technical support, sales, and customer experience (CX) services through an extensive network of service centers and home-based agents.
Globally, it employs 30,000 customer service specialists in 90+ service centers and their own homes in 28 countries. We provide services in 33 languages for over 300 international brands from various industries.
Transcom has been present in Poland since 2003 and operates in six locations - in Olsztyn (2003), Gdańsk (2007), Białystok (2016), Elbląg (2019), Poznań (2021) and Grudziądz (2022).
In five branches, it employs 1,200 consultants who offer support in several languages to clients operating in Poland and abroad, including German, English, French, Swedish, Norwegian, Danish, Finnish, Lithuanian, Ukrainian, and Polish.
Transcom's services support many communication channels, such as telephone, chat, e-mail, SMS, application forms, social media, and others (mainly online) that are increasingly important in modern customer service, such as WhatsApp, FB Messenger, etc.