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HEINEKEN Global Shared Services
HEINEKEN Global Shared Services
location iconLocations: Kraków
level iconLevel: specialist
Senior Process Specialist - Managerial Accounting
Senior Process Specialist - Managerial Accounting

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

The Process Specialist acts as the local representation (or extension) in the shared service center of the Global Process Lead at group level. The Process Specialist drives optimal E2E processes, by contributing to the mission of the GPO organization: design, guard, transform and continuously improve E2E processes, which are effective at a competitive cost and resulting in an excellent experience for customers, suppliers and internal stakeholders. By driving optimal E2E processes, the GPO organization enables the business to create value for the Company.

Your responsibilities would include:
  • Providing input for standard process design for all relevant elements, i.e. Processes, Policies & Procedures, Master Data, (Risks and) Controls, Solutions, Organisational Structures and KPIs/PPIs
  • Contributing to the creation of policies, procedures and guidelines in close cooperation with the Global Process Lead and Senior Process Managers
  • Engaging actively with OpCos, HGSS, Global Functions and the GPO organization to ensure high quality stakeholder relationships, understand stakeholder requirements and manage expectations to drive optimal E2E processes
  • Proposing process improvement initiatives as input for the Transformation Roadmap
  • Monitoring and using operating metrics to identify process improvement initiatives
  • Providing recommendations/guidance regarding new process adoption
  • Ensuring that the process designs, policies & procedures and operating principles are embedded in the relevant common business solutions
  • Authorizing system access as per the design book guidance for customized T-Codes
  • Sharing and preserving knowledge in the area of process expertise
  • Validating and guarding compliance with the standard process design
  • Engaging actively with OpCos and HGSS to drive the reduction of process deviations
  • Proposing and submitting change requests in regards to process modification
  • Ensuring effective governance of implemented changes
  • Acting as the first point of escalation and linking with the Global Process Lead for all process design related issues
  • Managing and preparing for the approval of derogations for process non-compliance
  • Guiding and supporting operations teams in process improvement initiatives on the basis of analysis, expert knowledge and experienc

You are a good Candidate if:
  • You have Bachelors or Master’s degree in Finance or Accounting or Management
  • You are able to understand the E2E process strategy and the application to the task and responsibilities in this position
  • You have abbility to analyze processes, detect inconsistencies, and analyze possible causes and solutions
  • You have fluency in English, additional European language is a plus
  • You have strong and effective communication, facilitation and presentation, strategic thinking, effective time management
  • You have strong analytical skills, continuous improvement mindset
  • You have at least 5 years of experience in Finance/Accounting in SSC/BPO environment
  • You have minimum 3 years’ experience in Finance function specific to the area of process expertise (process design and documentation, gap analysis and solution identification)
  • You have strong experience and solid knowledge of process specific knowledge (managerial accounting)
  • Exposure to multiple tools and methodologies and familiar with the SAP system
  • You have strong analytical and project management skills

Events and benefits:
Private Medical
Sodexo card
Life insurance
Referral program
Local and global
job opportunities
ACCA Approved
Events and benefits:
  • Private Medical Healthcare
  • Performance bonus
  • Sodexo card
  • Life insurance
  • Referral program
  • Development opportunities
  • Local and global job opportunities within HEINEKEN
  • ACCA Approved Employer


  • iconFinance & Accounting
  • iconEnglish
  • iconKraków, małopolskie

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