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EY Global Delivery Services
EY Global Delivery Services
location iconLocations: Wrocław
level iconLevel: manager/director
Senior Power Platform Content Manager
Wrocław

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

EY GDS (Global Delivery Services) means 40.000 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition we deliver support and solutions to clients from all over the world.

The opportunity

This position is responsible for supporting the content management needs of communities within the firm, across various knowledge tools and platforms. The incumbent is fully versed in the policies, procedures, processes, technology and related systems that comprise the firm's content management infrastructure.

Specific responsibilities include maintaining the quality and relevancy of content included within the firm’s knowledge infrastructure. The role assists in the operational processes associated with the development, management and execution of a variety of projects pertaining to core content management repositories and web sites. This role is also responsible for content management for specific types of content used by a community – web or technical. This may include transforming technical content, go-to-market content, and/or other content relevant to the community into searchable, hyperlinked, and otherwise navigable pages within our firm’s relevant publishing platforms. The role is expected to manage complex content management projects and act as the point of contact for community stakeholders.

Your key responsibilities

  • Responsible for optimizing content structure and managing the posting / editing of content to knowledgebase and website updates in a complex, Microsoft SharePoint or Web-based content management system.
  • Designing and creating automation processes based on Microsoft PowerApps.
  • Recommends and deploys appropriate processes and technologies to support content needs. Determines optimal publishing approach considering aspects of strategic priority, audience, formatting, branding, copyright and content management standards.
  • Responsible for ensuring documents are properly reviewed and posted in the appropriate knowledge repository.
  • Works proactively with the supervisor to propose improvements and innovations to content production processes, workflow and knowledge infrastructure to increase efficiencies in the delivery of content.
  • Partners directly with stakeholders to propose and implement changes or improvements to the overall content management processes.
  • Communicates status effectively with stakeholders keeping them apprised of project status. Identifies problems, evaluates options and recommends solutions.
  • Responds to complex requests acting as a content management subject matter resource.
  • Contributes actively and shares insight in team discussions.
  • Develops documentation for knowledge content creation, repurposing and review.
  • Considered as a technical expert on the Content Management System.
  • Identifies problems and issues, troubleshoots and develops solutions, and manages customer interactions and expectations. Understands when exceptional circumstances require escalation of issues.
  • Prioritizes own projects. Ability to juggle multiple priorities across several communities and resolve conflicting priorities.
  • May act as a project coordinator for midsize projects, coordinating the workflow between Producers directly and / or virtually to deliver project goals. Required to demonstrate good understanding and application of project management approaches.
  • Highly skilled in using web-publishing and formatting tools and providing training / guidance to others in the use of these tools.

Skills and attributes for success

  • Ability to facilitate an effective group discussion / conduct technical training for junior team members.
  • Good project coordination and time management skills, and ability to meet deadlines.
  • Ability to work independently, adapt to changing priorities and work in a team environment.
  • Must perform with a high degree of accuracy.
  • Strong analytical and problem solving skills.
  • Good understanding of content management principles.
  • Works independently with only periodic updates to supervisor. Makes day-to-day and month-to-month decisions on project priorities with the ability to adjust to changes in priorities without supervisory approval.

To qualify for the role, you must have

  • Knowledge of at least one CMS platform
  • Proficiency in Microsoft PowerApps and SharePoint
  • Strong communication skills (both verbal and written) are required.
  • Bachelor’s degree or equivalent job experience is required
  • 4+ years relevant work experience
  • Experience with production technologies such as HTML5, JS and CSS is required.
  • Knowledge of Photoshop and Dreamweaver is optional.
  • Strong understanding of the relevant publishing technologies and knowledge infrastructure elements

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Benefits

  • Medical Cover by LuxMed
  • Life Insurance
  • Work from home bonus
  • Global language platform goFluent
  • Free access to Udemy, Skillsoft and other platforms
  • Intelectual Property Tax Benefit
  • Benefit system
    Multisport card, cinema and theatre tickets, ahopping vouchers and more to choose from
  • Social benefit fund
  • Charity programs
  • Business casual dresscode
  • Access to the office space
    As per needs in respect to safety quidelines
  • Referral program
    1500-5000PLN gross for successful employment of reffered person
  • EY Badges program
    And minimum of 40h per year for every empoloyee for Develompent activities
  • Car allowance
  • Additional bonuses
    Christmas, Child Day and other occassional vouchers and gifts
  • Additional budget for trainings and certificates
    Microsoft, ACCA, CIMA, Tech MBA, ServiceNow, SAP, Project Maagement, Cyber Security and more

Details

  • iconIT, BPO/SSC
  • iconEnglish
  • iconWrocław, dolnośląskie

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