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location iconLocations: Warszawa
level iconLevel: specialist
time iconWorking hours: Full time
At MoneyGram, it's our mission to bring family and friends closer together through our services. Whether online, in-app or in-store, we integrate innovative technology to make sure people around the world have the freedom to make their dreams a reality.

MoneyGram opened the Global Business Center in Warsaw, Poland, in the fall of 2014 as a cross-functional center of excellence and a hub for our operations. Today, the Global Business Center is a unique place to work, operating 24/7 with 640 individuals representing 57 nationalities, working in 46 languages across 46 business functions. We've built a working environment based on respect, diversity and teamwork and take pride in delivering high-quality service to our clients and agents in over 200 countries and territories.

Currently we are looking for:
Business Process Analyst II

Business Process Analyst II

Mode: hybrid

The Business Process Analyst II is responsible for identifying opportunities for improvement and for cost avoidance/savings through comprehensive analysis of current processes and procedures. The Analyst will conduct business process analysis/design, needs assessments and cost benefit analysis for business process modifications/additions. The incumbent will also be responsible for identifying opportunities for improvement and translating those needs into system requirements and clearly defining the scope of the solution as it applies.

Primary Responsibilities

  • Identifies, researches, and pursues process improvements. Conducts advanced business process analysis/design.
  • Defines business needs, translating those needs into high level business requirements and clearly defining the scope of the solution as it applies.
  • Analyzes data from different angles for the purpose of improving efficiencies, decreasing costs or improving quality.
  • Prepares business cases for recommending new projects.
  • Actively participates in several major business improvement/development projects simultaneously.
  • Ensures all corporate improvements documentation requirements are met.
  • Creates and delivers presentations on impact of proposed process modifications to leadership/personnel.
  • Provides a comprehensive list and overview of activities and tasks with detailed timeframes for incorporation into the overall project schedule/plan.
  • Attends kick off meetings, regular conference calls and actively manage all customer care related business process analysis tasks assigned.
  • Interacts with cross-departmental management teams to ensure assigned/necessary project work is accomplished.
  • Performs other duties as assigned.

Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.


  • Minimum Required: BA/BS degree or equivalent experience
  • Lean, 6 Sigma or similar improvements methodology experience/education/certification, preferred


  • 3+ years of demonstrated process improvement, continuous improvement and/or process analysis.

Essential Skills

  • Demonstrated ability to gather, organize, write and communicate detailed business requirements, functional specifications.
  • Strong analytical skills; ability to identify complex problems and recommend solutions.
  • Proven ability to identify new techniques/technology and concepts that can add value to business processes.
  • Proven ability to identify, support and execute change.
  • Proven ability to manage multiple projects simultaneously.
  • Proven ability to create clear and effective documentation for business and process decisions.
  • Intermediate to advanced PC skills in Microsoft Word, Excel, Access, Visio, Project.
  • Ability to work in a culturally diverse and changing environment.
  • Project coordination/management experience, preferred.
  • Knowledge of call center processes and technologies, preferred.
  • Extensive job knowledge of MoneyGram processes in multiple functional areas and at varying levels of responsibility, preferred.


  • iconAnalytics & Reporting, IT, BPO/SSC
  • iconEnglish
  • iconWarszawa, mazowieckie

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