The Business Process Analyst II is responsible for identifying opportunities for improvement and for cost avoidance/savings through comprehensive analysis of current processes and procedures. The Analyst will conduct business process analysis/design, needs assessments and cost benefit analysis for business process modifications/additions. The incumbent will also be responsible for identifying opportunities for improvement and translating those needs into system requirements and clearly defining the scope of the solution as it applies.

Primary Responsibilities

• Identifies, researches, and pursues process improvements. Conducts advanced business process analysis/design.
• Defines business needs, translating those needs into high level business requirements and clearly defining the scope of the solution as it applies.
• Analyzes data from different angles for the purpose of improving efficiencies, decreasing costs or improving quality.
• Prepares business cases for recommending new projects.
• Actively participates in several major business improvement/development projects simultaneously.
• Ensures all corporate improvements documentation requirements are met.
• Creates and delivers presentations on impact of proposed process modifications to leadership/personnel.
• Provides a comprehensive list and overview of activities and tasks with detailed timeframes for incorporation into the overall project schedule/plan.
• Attends kick off meetings, regular conference calls and actively manage all customer care related business process analysis tasks assigned.
• Interacts with cross-departmental management teams to ensure assigned/necessary project work is accomplished.
• Performs other duties as assigned.

Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.

Education

• Minimum Required: BA/BS degree or equivalent experience
• Lean, 6 Sigma or similar improvements methodology experience/education/certification, preferred

Experience

• 3+ years of demonstrated process improvement, continuous improvement and/or process analysis.

Essential Skills

• Demonstrated ability to gather, organize, write and communicate detailed business requirements, functional specifications.
• Strong analytical skills; ability to identify complex problems and recommend solutions.
• Proven ability to identify new techniques/technology and concepts that can add value to business processes.
• Proven ability to identify, support and execute change.
• Proven ability to manage multiple projects simultaneously.
• Proven ability to create clear and effective documentation for business and process decisions.
• Intermediate to advanced PC skills in Microsoft Word, Excel, Access, Visio, Project.
• Ability to work in a culturally diverse and changing environment.
• Project coordination/management experience, preferred.
• Knowledge of call center processes and technologies, preferred.
• Extensive job knowledge of MoneyGram processes in multiple functional areas and at varying levels of responsibility, preferred.