About the job

In order to increase the support to our farmer owners (members) dedicated team in Gdansk has been created a year ago. The main responsibilities of an Advisor is to provide timely and effective front-line and operational support to our 8500+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands). Our team is part of a global digital and operations department.

This position gives you an opportunity to deliver the highest quality of farmer experience. You will:

• proactively handle farmers’ both mail and phone inquiries on a daily basis providing quality, accurate and timely support
• verify documentation based on established guidelines and standards
• navigate farmers through self-service systems
• maintain master data
• monitor milk quality results and collaborate with other departments and companies (i.e. laboratories, logistics)
• book and handle expenses for elected farmers
• support administration of quality assurance programs connected with sustainable farming
• establish a strong relationship and trust with our farmers
• work with 3rd parties to prioritize farmers’ requests and issue resolution
• actively sharing the best practice and knowledge
• handle ad hoc tasks on a daily basis
  

Your skills:

• very good command of German or Dutch language (min. B2)
• at least a bachelor's degree
• ability to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,
• willingness to support farmers with they inquiries
• attention to detail, self-motivation, and great organizational skills
• excellent communication skills
• an ability to identify process improvements
• experience in dealing with documentation will be a plus
• experience in the customer service field would be a huge advantage
• experience within the Salesforce environment will be an additional advantage