About the job
In order to increase the support to our farmer owners (members) dedicated team in Gdansk has been created a year ago. The main responsibilities of an Advisor is to provide timely and effective front-line and operational support to our 8500+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands). Our team is part of a global digital and operations department.
This position gives you an opportunity to deliver the highest quality of farmer experience. You will:
- proactively handle farmers’ both mail and phone inquiries on a daily basis providing quality, accurate and timely support
- verify documentation based on established guidelines and standards
- navigate farmers through self-service systems
- maintain master data
- monitor milk quality results and collaborate with other departments and companies (i.e. laboratories, logistics)
- book and handle expenses for elected farmers
- support administration of quality assurance programs connected with sustainable farming
- establish a strong relationship and trust with our farmers
- work with 3rd parties to prioritize farmers’ requests and issue resolution
- actively sharing the best practice and knowledge
- handle ad hoc tasks on a daily basis
Your skills:
- very good command of German or Dutch language (min. B2)
- at least a bachelor's degree
- ability to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,
- willingness to support farmers with they inquiries
- attention to detail, self-motivation, and great organizational skills
- excellent communication skills
- an ability to identify process improvements
- experience in dealing with documentation will be a plus
- experience in the customer service field would be a huge advantage
- experience within the Salesforce environment will be an additional advantage