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Arla Global Shared Services
Members Support Advisor with German / Dutch - Gdańsk
Arla Global Shared Services
location iconLocations: Gdańsk
level iconLevel: specialist
time iconWorking hours: Full time
Members Support Advisor with German / Dutch - Gdańsk
Lokalizacja: Gdańsk
  • English
  • German
  • Dutch
  • Communication skills

About the job

In order to increase the support to our farmer owners (members) dedicated team in Gdansk has been created a year ago. The main responsibilities of an Advisor is to provide timely and effective front-line and operational support to our 8500+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands). Our team is part of a global digital and operations department.

This position gives you an opportunity to deliver the highest quality of farmer experience. You will:

  • proactively handle farmers’ both mail and phone inquiries on a daily basis providing quality, accurate and timely support
  • verify documentation based on established guidelines and standards
  • navigate farmers through self-service systems
  • maintain master data
  • monitor milk quality results and collaborate with other departments and companies (i.e. laboratories, logistics)
  • book and handle expenses for elected farmers
  • support administration of quality assurance programs connected with sustainable farming
  • establish a strong relationship and trust with our farmers
  • work with 3rd parties to prioritize farmers’ requests and issue resolution
  • actively sharing the best practice and knowledge
  • handle ad hoc tasks on a daily basis

Your skills:

  • very good command of German or Dutch language (min. B2)
  • at least a bachelor's degree
  • ability to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,
  • willingness to support farmers with they inquiries
  • attention to detail, self-motivation, and great organizational skills
  • excellent communication skills
  • an ability to identify process improvements
  • experience in dealing with documentation will be a plus
  • experience in the customer service field would be a huge advantage
  • experience within the Salesforce environment will be an additional advantage


Have you ever heard that you are the change?
Now you know


Are you looking for something more than material benefits in your professional life?
Now you have found


Regardless of which department you work in -
Your creativity leads us to innovation.

Your future colleagues describe these generally:

Flexible working hours
Professional career development
Great Atmosphere
Respectful scandinavian culture
No dress code zone
Lack of stress at work
Tens of benefits
Space for self-reliance

We are Arla GSS and we deal with business the Scandinavian way.

You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing 19,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center.


  • iconAdministration, Customer Service, BPO/SSC
  • iconEnglish, Dutch, German
  • iconGdańsk, pomorskie

Company profile

  • About us
  • Job offers (25)
  • Recruitment process
  • Benefits

selected offers

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