from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Arla Global Shared Services
Senior Service Owner for End User Computing (Production devices) - Gdańsk
Arla Global Shared Services
location iconLocations: Gdańsk
level iconLevel: specialist
time iconWorking hours: Full time
Senior Service Owner for End User Computing (Production devices) - Gdańsk
Lokalizacja: Gdańsk
  • English
  • IT
  • ITIL
  • SAFe Agile methodology

About the job

We are looking for a Senior Service Owner for End User Computing to join our dynamic team in Gdańsk (part of IT Operations). As a Senior Service Owner, you will be responsible for taking end-to-end accountability for the production devices and ensuring they are operating efficiently.

You will be managing the end-user computing environment, including various rugged devices, handheld scanners, forklift computers, production mobile devices and associated software. In addition, you will oversee IT processes and drive IT Excellence throughout the organization.

Specifically, you will:

  • Take end-to-end accountability for the production devices and ensure that they are working efficiently
  • Develop and implement strategies to improve the performance of the end-user computing environment
  • Collaborate with stakeholders to identify and prioritize service requirements
  • Ensure that end-user computing services are delivered following agreed service levels
  • Provide technical expertise and guidance to the team and other stakeholders
  • Oversee IT processes and drive IT Excellence throughout the organization
  • Help to identify risks and assure remediation of gaps to facilitate a sustainable and modern environment
  • Travel occasionally, approximately once per month or more, as required for business needs

Who are you?

A dedicated senior IT delivery person and expert, who is…

  • A devotee to represent the service across the organization
  • Authority who can step into a difficult situation when necessary
  • Professional who uses a convincing appearance to resolve conflicts

Furthermore you:

  • are a team player with a strong technology background and possess 5+ years of experience in end-user computing service delivery, including managing production devices
  • have technical expertise in desktop and mobile device management platforms like SOTI and Intune
  • gained experience in managing and delivering services following agreed service levels
  • are familiar with complex dependencies and procedures in a corporate environment
  • can translate business requirements into technical tasks
  • communicate effortlessly in English
  • hold a degree in Computer science or similar
  • fully understand ITIL and are familiar with SAFe Agile methodology

Your future colleagues from IT dep. describe these generally:

Modern office in Gdańsk Wrzeszcz
Flexible working hours
Virtual teams
Scandinavian culture based on trust nad respect
Employment stability
Professional development and knowledge sharing
Inspiring leadersand ethical business
Ergonomic chair, electric desk and 2 screens
Work-life balance and well-being focus
People and great atmosphere

We are Arla GSS and we deal with business the Scandinavian way.

You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing 19,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center.


  • iconAnalytics & Reporting, IT, BPO/SSC
  • iconEnglish
  • iconGdańsk, pomorskie

Company profile

  • About us
  • Job offers (25)
  • Recruitment process
  • Benefits

selected offers

Career Opportunities for Czech / Slovak Speakers
flag English, Czech, Slovak
Privacy Specialist - Fluent Swedish
flag English, Swedish
Privacy Specialist - Fluent Italian
flag English, Italian

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!