The Compliance and Policy Analyst role focuses on maintaining the quality of accounts and content policy enforcement. This includes the coordination of review work performed by reviewers that train ML classifiers and updating keyword classifiers based on incoming reports from official authorities.

RESPONSIBILITIES

• Partner with the leads and PgMs in preparing business reviews, executive presentations, research reports, and white papers for commerce solutions.
• Create project roadmaps, and progress reports and identify dependencies.
• Conduct deep-dive analysis on policy violations to identify trends and opportunities to improve reviews
• Creating and maintaining technical tools for the program such as managerial dashboards, scripts, and other tools used for data management and data review/reporting.
• Assist in developing project strategies, and measure and support success by creating and analyzing quantitative data and activity reports.
• Collaborate with the internal team to initiate and implement procedural changes when applicable.
• Measure progress on all assigned projects. Manage communication of progress with the core team and all stakeholders and escalate issues as necessary, providing transparency and end-to-end coordination of deliverables.

GENERAL SKILLS & EXPECTATIONS

• 2-3 years of experience in project coordination/management
• 2-3 years of experience in data management experience
• Ability to impart knowledge and provide team members with best-practice advice
• Quick adaptation to new technologies and systems

SOFT SKILLS & EXPECTATIONS

• Analytical Acumen
• Online Research Skills
• Detail Orientation
• Self-Starter Attitude
• Project Coordination Skills
• Customer-Oriented Problem Solving
• Multi-Tasking

TECHNICAL SKILLS & EXPECTATIONS

• Full proficiency in English (C1 level or above)
• Bachelor’s degree, with experience in data quality checks and reviews
• At ease using document processors/ Spreadsheets / G Suite
• 2-3 years of experience in data QA experience
• NICE TO HAVE: Working knowledge of SQL: ability to read and understand what the query does, problem solve, and adapt scripts as needed

WE OFFER

• Employee Assistance Program
• Stable employment based on contract
• Flexible scheduling for work-life balance
• Multisport card
• Private medical care
• Fixed salary and internal bonuses
• To speed up the process, apply here and attach your CV in English.
• Please note, that only shortlisted candidates will be contacted.

ABOUT US:

AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence. We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals works with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.

Additional job description:

The Compliance and Policy Analyst will oversee and support workflows ensuring data quality meets the client’s standards and requirements. This includes but is not limited to updating keyword classifiers and conducting quality assurance & reporting of the data.

The Analyst will also provide support to an overseas team that works on data inputs by providing feedback on their work, triaging bugs, answering questions, resolving issues, and conducting training sessions.

Additional Job Description

TELUS International is looking for a Compliance and Policy Analyst to join out team in Kraków. If you have an eye for detail and a knack for policy analysis? This is an exciting job for you!

Language Reference

English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.