• Collecting due receivables from portfolio of customers with higher difficulty 
• Negotiating and building long term business relationships with customers 
• Customer account maintenance activities (e.g. write-offs, reconciliation, discount application) 
• Working with prioritization list to contact customers in order to maximize cash collected and reduction of old debt 
• Phone and email contact with customers (with focus on phone communication) 
• Supporting other colleagues in addressing difficult cases 
• Cooperating closely with other teams in order to resolve customer’s issues (customer service, sales, finance managers) 
• Reporting and forecasting (debt aging, open credits, cash collected) 
• Customer queries management 
• Supporting Training Team in performing training and quality activities 
• Proactively search and present ideas of possible process improvements/simplifications in the process to improve efficiency and quality of service

WHAT’S IN IT FOR YOU

• Develop strong negotiation and communication skills through regular interaction with clients in German-speaking regions.
• Gain valuable experience in financial analysis and forecasting cash flow, enhancing your understanding of financial operations and risk assessment.
• Thrive in a dynamic workplace that values and celebrates diverse perspectives. Contribute to an innovative environment where your input drives process improvements and operational efficiencies.