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published: 09 Jan 2018 in Work

Salaries in Polish BPO/SSC – Hays 2018 report

Ewelina Nurczyk
Ewelina Nurczyk

Editor

CareersinPoland.com is not only an invaluable source of information about daily life and job market in Poland, but also a great platform with job ads for those seeking employment in the BPO/SSC sector. Many of you ask about the remuneration in such jobs and Hays is here to report about average salaries that you may expect in 2018.

Poland has not lost its position as one of the global BPO/SSC leaders in 2017. Although the country did not see as many new business centres as in the previous years, those that already operate here increased their workforce and introduced new processes as well as functions. The demand for new employees has been growing steadily as well, and foreigners are obviously welcome to start a career here.

As we have written before, Polish employers do not always include information about wages in their job ads. For many expats looking for a position in Poland, this may be a factor that holds them back from relocating. Fortunately, in order to give you an idea about salaries in Poland, Hays has prepared their annual salary survey focusing on particular sectors, including modern business services.

Hays Salary Guide 2018 presents six most popular BPO areas and five job levels within each of them, with indicating minimum, optimal and maximum salary for each position. Take a look at the chart below, which indicates gross salary per month in PLN (Polish zloty).

Area

Minimum

Optimum

Maximum

General Ledger (GL)

  • Junior Accountant
  • Accountant
  • Senior Accountant
  • Team Leader
  • Process Manager

  • 3,800
  • 5,000
  • 6,600
  • 9,200
  • 13,800

  • 4,400
  • 6,200
  • 7,400
  • 10,800
  • 16,400

  • 4,800
  • 6,800
  • 8,600
  • 12,400
  • 20,800

Accounts Payable/Receivable (AP/AR)

  • Junior Accountant
  • Accountant
  • Senior Accountant
  • Team Leader
  • Process Manager

  • 3,400
  • 4,600
  • 5,600
  • 8,200
  • 12,200

  • 4,000
  • 5,400
  • 6,400
  • 9,400
  • 14,600

  • 4,400
  • 6,200
  • 7,200
  • 10,800
  • 17,800

Customer Service

  • Junior Specialist
  • Specialist
  • Senior Specialist
  • Team Leader
  • Process Manager

  • 3,000
  • 3,800
  • 4,600
  • 6,800
  • 10,000

  • 3,400
  • 4,200
  • 5,400
  • 8,000
  • 12,000

  • 4,000
  • 4,800
  • 6,200
  • 9,200
  • 15,400

Order Management

  • Junior Specialist
  • Specialist
  • Senior Specialist
  • Team Leader
  • Process Manager

  • 3,200
  • 3,800
  • 5,000
  • 7,000
  • 11,400

  • 3,800
  • 4,600
  • 5,600
  • 8,200
  • 13,400

  • 4,200
  • 5,200
  • 6,200
  • 9,600
  • 16,600

Supply Chain (Procurement Admin, Logistics, Planning)

  • Junior Specialist
  • Specialist
  • Senior Specialist
  • Team Leader
  • Process Manager

  • 3,300
  • 4,000
  • 5,600
  • 7,600
  • 12,200

  • 3,800
  • 5,200
  • 7,000
  • 9,000
  • 16,200

  • 4,200
  • 5,600
  • 8,400
  • 10,600
  • 19,800

HR Administration Processes

  • Junior Specialist
  • Specialist
  • Senior Specialist
  • Team Leader
  • Process Manager

  • 3,200
  • 4,200
  • 5,200
  • 7,800
  • 12,000

  • 3,600
  • 5,000
  • 6,200
  • 9,200
  • 14,800

  • 4,200
  • 5,800
  • 7,000
  • 11,000
  • 18,800

These are the basics, but what does the situation look like for foreigners relocating to Poland? We asked Hays experts about their perspective on expats in Polish BPO companies. Agata Piątek, Business Services National Practice Head at Hays Poland, explains:

Professionals fluent in foreign languages are the most sought after group in the modern business services sector. This correlates with the change that has occurred in modern business services centres in Poland. A few years ago they focused on simple processes which did not require complex competences; now they are in need of qualified specialists in order to provide strategic services to different business all over the world.

Companies based in Poland are more and more often looking for foreign employees. Recruiters are concerned with positions that require fluent knowledge of foreign languages. While English is the official language in nearly all corporate environments in Poland, last year saw German as the most in-demand language within the sector. Close to 75 per cent employers investing in Poland have an offer directed at German-speaking candidates. French and Italian specialists and managers are also desirable and they may count on extra bonuses, similarly to Dutch speakers as well as those fluent in one of the Scandinavian languages.

Foreign employees relocating to Poland have slightly higher financial expectations than native Polish workers. What employers value the most, however, are competences, not nationality, so getting a satisfying job depends on skills, especially linguistic ones, and candidate’s overall fit for the position.

Source: Hays

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