At Arla, we do so much more than make some of the world’s favorite dairy products. We make healthy taste delicious, mornings worth getting up for and family dinners unforgettable. With well-loved brands like Apetina®,Cocio®, Lurpak®, and Castello® to our name, Arla Foods are a natural part of modern life in Poland, and over 100 countries around the world too.

Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina^®, Castello^®, Lurpak^® and many, many more.

Together, we support Europe’s largest Dairy, a wide range of products and the farmers who own Arla Foods through great IT solutions. Helping us to create these, you can be sure to make a real difference for the entire organisation, and your colleagues near and far. Join us to help us create the future of dairy.

You will be responsible for all services related to our fixed and mobile telephony platform. Your goal is to

ensure that we meet the needs of the business and comply with the service level agreements agreed with the business and our vendors. You will be working with technologies such as Windows, Avaya telephone switches, Genesys Call Center and Trio switchboard.

You will have a range of different tasks. As such, you will secure continuous improvement of the services for which you will be responsible, including hardware refresh, roadmap activities, etc. You will also secure that user support and training for your services are available to your end users.

Maintaining the service catalogue will be part of your job, and you will review and participate in defining

standard changes and solution architecture. Moreover, you will participate in the definition of IT standards and give advice and support to projects.

Your main tasks are:

• Support the business needs within the area of telephony
• Ensure the day to day deliveries from our vendors
• Define our architectural roadmaps together with the Architects
• Participate in projects as a Subject Matter Expert for the telephony area

Your Gdansk possibility

With over 10 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. Joining IT Operation and Arla, you become part of a company where IT Operations is the core backbone of IT and through stability we are the enablers for the Future of Dairy.

As a Scandinavian company, we value mutual trust, collaboration and initiative. Thus, you will have every opportunity to share your ideas, learn and try new things on your own initiative. Join us to help us create a centre of expertise and collaborate across cultures and borders.

Qualifications:

• You possess a wide experience in area of telephony network
• You hold a degree in Computer science, bachelor or similar
• You have minimum 5 years of experience within service delivery management
• You fully understand ITIL
• You communicate effortlessly in English

Interested in a new opportunity?

Arla is on a journey to create the future of dairy. Each of us has a role to play, with the freedom to think big. We are ambitious but prefer accountability over control. So, if you are up for a challenge, there is no shortage of opportunities to have an impact - and realise your ambitions - whatever they may be.

What do we offer?

• Work in an international team & matrix structure
• Friendly atmosphere & comfortable work place (Neptun office in Gdańsk Wrzeszcz)
• Relocation package
• Medical care & life insurance
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
• Fruit Wednesdays
• Trainings with experts & professional induction in a new position
• Development possibilities while taking part in internal projects
• Events, integration, like Summer or Xmas Party Chill out rooms with Xbox and the best coffee in the office