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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Contracting and Procurement Team Leader
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

Joining CP (Contracting and Procurement) means to be part of a dynamic, challenging and leading edge procurement team. This is a challenging and rewarding role that will lead, coach and support a team of procurement professionals. The Team leader optimizes resource deployment and work load, assures optimized sourcing and execution processes.


  • The Team will develop, tender, negotiate, award and manage contracts in line with the specific business demands and in line with the Category/business strategy.

  • Drive value delivery on an opportunity basis, portfolio optimization and rationalization and implement Framework Agreements and Category contracts.

  • Manage tail end spend by working in close coordination with category managers and Business CP and drive channel management and operational excellence.

  • Monitor contract and contractor performance and manage supplier and customer relationships

  • Drive a model of individual Ownership & Accountability across CP Operations.

  • Identify, develop and implement Continuous Improvement and to further streamline and simplify processes and activities.

  • Manage the staff, their Delivery Performance, appraisal.

  • Deliver functional excellence in the Sourcing and Execution of contracts and in the RtP Process. This includes management of cycle times in accordance with business needs and ensuring CP Operations as organization and CP Operations managed processes are trusted and felt as easy to work with.

  • Identify and resolve non-compliance to the process through awareness, training and escalation, working with other functional disciplines as needed.

  • Drive performance improvement, incl. through Visual Management.

  • Lead, support and personally develop a high performing team

  • Drive for external focus in the team, ensuring CP professionals spend as much time in the marketplace as possible. Provide extensive Delivery Coaching to frontline staff.


  • Accountable for staff management of 10 Buyers/Sr. Buyers with potential to further grow (number likely to grow due to migrations of additional scope and portfolio optimization activities)

  • Sourcing goods and services for operational portfolio

  • Execution sourcing activities end to end across multiple Businesses/Functions supporting all Shell operated countries onboarded by CP Operations.

  • Key Stakeholder Interfaces: CP Global Functions Colleagues, Business - Contract Owner and Holders for the contract portfolio managed, key suppliers, Finance Operation, delivery Excellence and CP Ops System & Process


Skills & Requirements

  • Professional procurement background with preferably 5 years of commercial experience

  • Proven experience in leading, coaching and developing people

  • Experience in sourcing (preferably: IT, Real Estate, Travel, Professional Services)

  • Team player with excellent communication and inter-personal skills

  • Stakeholder management skills with ability to influence decisions up to senior management level

  • Costumer at the core approach and understanding business needs

  • Well organized and able to prioritize task in fast changing environment

  • Continuous improvement and simplification mindset.

  • Experience in Contracting, Law is an advantage

  • Fluent English (written & oral)

Number of Vacancies: 1

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer


  • iconProcurement
  • iconKraków, małopolskie

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