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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Senior Logistics Scheduler - German Speaker
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:
General Business Background:
Shell Bitumen is a fully integrated business that supplies enough bitumen to help resurface 450 km of road every day; that’s enough to travel around the world four times in one year.
Starting in 2019, Shell Bitumen Europe & Africa is co-locating its key business activities in Krakow.

The Logistics Scheduling Team safely provides customer focused daily distribution and operations services, for Shell Bitumen and Sulphur, that are prompt, cost effective and sustainable.
In addition to regular scheduling tasks, your job as a Senior Scheduler, has three key purposes

  • To train schedulers and help them make decisions when faced with operational dilemmas.

  • To manage and pay carriers and suppliers based on the status of our confirmations of orders and deliveries.

  • SAP and Process Super User

Principal Responsibilities:

  • You handle orders and nominations through various channels.

  • You resolve customer care enquiries including urgent order, changes, complaints, disputes.

  • You liaise with the Transporters, Plants and Product Schedulers to ensure that the requested product and transport is available, can be safely executed and to promptly resolve problems.

  • You monitor, manage and communicate issues and delivery delays.

  • You ensure an accurate daily close by managing all relevant error logs to ensure that no orders or invoices are blocked and stocks are reconciled.

  • You manage & control carrier invoices (quantity control, price, extra costs, signing of delivery vouchers) and maintain correct SAP records for tariffs and other related data.

  • You provide analysis of carrier and plant performance vs contract and plan highlighting gaps and opportunities which you co-work with product schedulers and transport optimisers.

  • You develop standard work instructions and train other schedulers, with a focus on continuous improvement.

  • You lead Specialities operations community Continuous Improvement projects


Applications from candidates with some competency gaps that are keen to learn and develop are welcomed.
If you….

  • Are curious, highly motivated, ambitious, a hunter, a challenger?

  • Can break through barriers using inquiry, perseverance and charm?

  • Lead from the front and take people with you?

  • Realise your personal success through your colleagues, team and business?

Answer yes to all of these?

Then you are ready to make a difference in Shell Bitumen, one of the fastest growing businesses in Shell Downstream and one of Shell’s core Energy Transition businesses along with Chemicals and Aviation. The Shell Bitumen business offers unique opportunities for people like you to learn, grow and excel.

The formal requirement:

  • Experience in scheduling activities

  • Customer care or external relationship management skills

  • Expert Level of SAP user knowledge

  • Problem solving experience in SAP and other systems.

  • Excellent analytical skills with expertise in Excel

  • Training and or improvement delivery experience

  • Focus on Customer Experience

  • English C1

  • German/French or Dutch C1

  • Resilience under pressure

Occasionally you may receive outside working hours call, in case of scheduling disruptions

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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  • iconLogistics
  • iconEnglish, German, French, Dutch
  • iconKraków, małopolskie

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