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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Logistics Scheduler - French or German or Dutch speaker
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

General Business Background:

Shell Bitumen is a fully integrated business that supplies enough bitumen to help resurface 450 km of road every day; that’s enough to travel around the world four times in one year.
Starting in 2019, Shell Bitumen Europe & Africa is co-locating its key business activities in Krakow.


  • The Logistics Scheduling Team safely provides customer focused daily distribution and operations services, for Shell Bitumen and Sulphur, that are prompt, cost effective and sustainable.

  • Orders are received daily and the demand matched to supply and transport availability. Orders need to be processed to completion to ensure timely and accurate invoicing to customers and accurate stock accounting.

Principal Responsibilities:

  • A very important aspect of your role is communicating effectively with customers, account managers, transporters and plants about changes and issues.

  • You respond to customers promptly in professional and courteous manner.

  • You handle orders and nominations through various channels, web based multi partner platform, from Customer Service Operations, via direct calls and email.

  • You liaise with the Transporters, Plants and Product Schedulers to ensure that the requested product and transport is available, can be safely executed and to promptly resolve problems.

  • You close your transactions accurately and on time with particular focus on daily and month end close

  • You ensure an accurate daily close by managing all relevant error logs to ensure that no orders or invoices are blocked.

  • You resolve customer care enquiries including urgent order, changes, complaints, disputes.


  • Seasonal business with unpredictable demand & availability

  • Maintaining good relationship with customers, sales, hauliers, and supply points

  • Delivering end customer and business outcomes, first time right, across multiple teams and interfaces.

    Occasionally you may receive outside working hours call, in case of scheduling disruptions


Applications from candidates with some competency gaps that are keen to learn and develop are welcomed.

If you…

  • Are curious, highly motivated, ambitious, a hunter, a challenger?

  • Can break through barriers using inquiry, perseverance and charm?

  • Lead from the front and take people with you?

  • Realise your personal success through your colleagues, team and business?

Answer yes to all of these?

Then you are ready to make a difference in Shell Bitumen, one of the fastest growing businesses in Shell Downstream and one of Shell’s core Energy Transition businesses along with Chemicals and Aviation. The Shell Bitumen business offers unique opportunities for people like you to learn, grow and excel.

The formal requirements:

  • Experience in scheduling activities

  • Customer care or external relationship management skills

  • Good Level of SAP and Excel knowledge

  • Problem solving skills

  • Excellent communication skills

  • Focus on Customer Experience

  • English B2/C1

  • German/French or Dutch B2

  • Resilience under pressure

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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  • iconLogistics
  • iconEnglish, German, Dutch, French
  • iconKraków, małopolskie

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