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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Logistics Scheduling Lead - German/French or Dutch speaker
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

General Business Background:

Shell Bitumen is a fully integrated business that supplies enough bitumen to help resurface 450 km of road every day; that’s enough to travel around the world four times in one year.
Starting in 2019, Shell Bitumen Europe & Africa is co-locating its key business activities in Krakow.


The Logistics Scheduling Lead safely provides customer focused daily distribution and operations services for Shell Bitumen and Sulphur that are prompt, cost effective and sustainable.

Your team is the face to our customers and together you are responsible for the customers end to end (order to cash) experience. You deliver your teams activities perfectly so that you leave no dollar on the table and you create high levels of customer and front line staff satisfaction.

You create additional value by continuously reviewing the performance of your team and of the offer to cash process, to identify and unlock improvement opportunities for customer experience, cost and margin.

Principal Responsibilities:

  • Leading your team 5-10 Logistics Schedulers: You manage and develop their skills, competences and motivation.

  • You provide sustainable and customer focused distribution and operations service to Bitumen & Sulphur customers and depots on a daily basis.

  • You are the primary escalation point for prompt issue resolution with Bitumen & Sulphur customers, primary and secondary transport providers, supply points and account managers.

  • You monitor, evaluate and improve order to cash performance using appropriate KPI’s and process control for your team, hauliers, refineries, other supply locations and Shell shared service teams.

Key Challenges:

  • This role experiences periods of intense activity (day, month, quarter and year-end) which are tightly time bound and critical to business operations.

  • This role is the first escalation point for arbitration between customers, account managers, transporters, and supply locations.

  • Delivering end customer and business outcomes, first time right, across multiple teams and interfaces.

  • Specialities is a fast growing and evolving business. Therefore curiosity, ability to embrace change and drive for continuous improvement are key attributes for a successful candidate.



  • You have effectively managed a team of at least 5 people in an operational environment

  • Improving customer satisfaction and operational excellence in a B2B environment.

  • Building & leading teams in a virtual environment.

  • High Level of SAP user knowledge

  • English min. C1

  • Dutch/French or German min. B2

  • Well organized and able to manage conflicting daily and long-term team priorities.

  • Resilient under pressure and able to maintain a calm environment in the face of tough challenges

  • Use of KPI’s and process control to improve performance

  • Continuous Improvement Skill


  • Prior operational experience of Bitumen or similar oil / industrial / construction products.

  • Change management experience

  • Strong Enterprise commercial mindset

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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  • iconLogistics
  • iconEnglish, German, French, Dutch
  • iconKraków, małopolskie

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