Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Job description:
• Provide direct supervision to the team - organising and coordinating workload and acting as a point of reference for operational issues;
• Ensure excellent customer service delivery within the CM team; Report and analyse team performance and address operational issues to ensure that all global metrics related to CM sub-process are achieved;
• Ensure staff understanding of and compliance to identified SOX and internal business controls;
• Ensure staff understanding of and adherence to standard CM sub-process work instructions as well as to agreed-upon country specific guidelines;
• Act as business focals for certain operating units;
• Manage various personnel functions including but not limited to team resourcing, training, and performance appraisals;
• Identify process improvements or control gaps and highlight and drive to resolve;
• Participate in major change programmes (e.g., ERP implementation, process standardization, etc.).
Requirements:
• Bachelor’s degree in Finance, Accounting, Economics or Business Administration preferred;
• CPA or MBA a plus;
• min.2 years experience in a similar role;
• Strong accounting knowledge to work through issues and assess the strength of the internal control framework;
• Strong people management experience;
• Experience of customer relations management;
• Excellent English communication skills;
• Strong analytical, problem solving and critical thinking skills;
• Good organizational skills with ability to succeed under tight deadlines;
• Proficiency in the use of various Microsoft software products and good knowledge of SAP applications.
Number of Vacancies:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects