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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Analyst - Credit Debt Collection - Dutch Speaker
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

  • Responsible for performing Debt Collection activities for Shell Nederland Verkoopmaatschappij B.V.under Finance Operations Krakow, Poland with Dutch language requirements.

  • Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual

  • Responsible for managing release of credit blocked orders

  • Maintain good working relationships with Sales, OTC, CSC, Credit Business Centre and with relevant FO business partners.

  • Perform dispute initiation and monitoring of resolution in accordance with the defined SLA

  • Handle customer queries as well as that of the Customer Service Center

  • Coordinate with Sales for account reviews on assigned portfolios

  • Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.

  • Contribute ideas on process enhancements/improvement

  • Has good communication skills in Dutch and maximizes this to deliver above average performance in Debt Collections

  • This role will have an exposure to business leaders and third party customers. The role requires high level of negotiation skills and involves maximising commercial opportunities whilst taking acceptable risks . This will require creating very good working relationships with the OTC , Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.


  • Experience in Debt Collection

  • Very good level of English (B2)

  • Excellent level of Dutch (C1)

  • High level of communication skills

  • Customer focus

  • Ability to communicate effectively with business partners

  • Organizational skills and ability to deal with competing priorities

  • Analytical skills and attention to details

  • Good working knowledge of MS Office tools

  • Knowledge of SAP and H3 would be an advantage

Number of Vacancies: 1

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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  • iconFinance & Accounting, Customer Service
  • iconEnglish, Dutch
  • iconKraków, małopolskie

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