Senior Order Management Specialist fluent in English

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                <div class="title">Senior Order Management Specialist fluent in English</div>
                <div class="location">Location: Łódź</div>
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<h3>Job Description</h3>

<p dir="LTR" style="text-align:left"><b>In this role, you have the opportunity to</b></p>

<p dir="LTR" style="text-align:left">coordinate the entire order delivery process through pro-active collaboration with other Supply Chain functions such as Catalogue Management, Finance, Planning, Shipping also Project Management, Sales and others.</p>

<p dir="LTR" style="text-align:left">Apart from that, you will contribute to changing the team from a traditional order management team to a team that acts as an extension of sales team in the field, assisting them and the customers with part enquiries, providing historic sales data as well as detecting potential leads for the business. Your challenge is to balance the requirements of ensuring a seamless order flow while providing a result-driven and proactive customer experience.</p>

<p dir="DEFAULT" style="text-align:inherit">&nbsp;</p>

<p dir="LTR" style="text-align:left"><b>You are responsible for</b></p>

<ul>
	<li>Management of sales orders</li>
	<li>Process order activities in SAP and other supporting applications.</li>
	<li>Process order changes due to Customer or Factory requests.<span>&nbsp; </span></li>
	<li>Maintain good communication with stakeholders.</li>
	<li>Provide excellent customer service for our customers</li>
	<li>Reporting, monitoring and control of order book in an organized and compliant manner (ICS/SOx).</li>
	<li>Together with team members continuously implementing improvements through Lean tooling and disciplines.</li>
</ul>

<p dir="DEFAULT" style="text-align:inherit">&nbsp;</p>

<p dir="LTR" style="text-align:left"><b>You are a part of</b></p>

<p dir="LTR" style="text-align:left"><span>our<span>&nbsp;</span></span><b>Global Competence Center in Ł&oacute;dź</b><span>, where we centralize our business processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service,&nbsp; Supply Chain and other,&nbsp; enabling you to have a career in an international, cross functional environment. </span></p>

<p dir="DEFAULT" style="text-align:inherit">&nbsp;</p>

<p dir="LTR" style="text-align:left"><b>To succeed in this role, you should have the following skills and experience</b></p>

<ul>
	<li>Bachelor degree or vocational (MBO) degree with relevant work experience</li>
	<li><span><span><span>2-3 years of experience within Order Management </span></span></span></li>
	<li>Knowledge of Logistics / supply chain.</li>
	<li><span><span><span>Fluent </span></span></span>English</li>
	<li>Knowledge of SAP and/or equivalent ERP systems</li>
	<li>Strong customer service orientation and problem solving skills.</li>
	<li>Good communication skills (to factories and customers).</li>
	<li>Cultural awareness and pro-active behavior.</li>
</ul>

<p dir="DEFAULT" style="text-align:inherit">&nbsp;</p>

<p dir="LTR" style="text-align:left"><b>In return, we offer you</b></p>

<p dir="LTR" style="text-align:left">The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.</p>

<ul>
	<li>Annual bonus based on performance achieved</li>
	<li>Private medical care with option to extend it to family members</li>
	<li>Benefit System cards</li>
	<li>Discount for Philips&rsquo; products</li>
	<li>Language courses</li>
	<li>Relocation package applicable for people moving in from outside of Ł&oacute;dź region</li>
	<li>Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)</li>
</ul>

<p dir="DEFAULT" style="text-align:inherit">&nbsp;</p>

<p dir="LTR" style="text-align:left"><b>Why should you join Philips?</b></p>

<p dir="LTR" style="text-align:left">Working at Philips is more than a job. It&rsquo;s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the <a href="https://www.philips.com/b-dam/corporate/corporateblog/2016/Philips_Chronic_Disease_5.jpg" rel="noopener noreferrer" target="_blank">health continuum</a>. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by <a href="https://youtu.be/ocnMFp1JBuM" rel="noopener noreferrer" target="_blank">watching this video</a>.</p>

<p dir="LTR" style="text-align:left">To find out more about what it&rsquo;s like working for Philips at a personal level, visit the <a href="https://www.careers.philips.com/professional/global/en/workingatphilips" rel="noopener noreferrer" target="_blank">Working at Philips page</a> on our career website, where you can read stories from our <a href="https://www.careers.philips.com/global/en/blog-unexpected" rel="noopener noreferrer" target="_blank">employee blog</a>. Once there,you can also learn about our <a href="https://www.careers.philips.com/global/en/recruitmentprocess" rel="noopener noreferrer" target="_blank">recruitment process</a>, or find answers to some of the <a href="https://www.careers.philips.com/global/en/faq" rel="noopener noreferrer" target="_blank">frequently asked questions</a>.</p>

<p dir="DEFAULT" style="text-align:inherit">&nbsp;</p>

<h3>Contact</h3>

<p dir="LTR" style="text-align:left"><b><span>If you forgot your password, you can click the&nbsp;<i>Forgot Password&nbsp;&nbsp;</i>button on the Sign In screen to reset it.&nbsp;</span></b></p>

<p dir="LTR" style="text-align:left"><b><span>If you have any other questions regarding the recruitment process please refer to our </span><u><span><a href="https://www.careers.philips.com/global/en/faq" rel="noopener noreferrer" target="_blank">FAQs</a></span></u><span>. </span><span><span class="WP01">In&nbsp;case&nbsp;of&nbsp;technical</span></span><span>&nbsp;difficulties with the website,&nbsp;</span><span><span class="WP01">please&nbsp;send&nbsp;an&nbsp;email</span></span><span>&nbsp;to&nbsp;</span></b><span><a href="mailto:careersite@philips.com" rel="noopener noreferrer" target="_blank"><span class="WP01">careersite@philips.com</span></a><b>.<span><b>&nbsp;</b></span><br />
<i><span><i>(Note: To ensure fairness and legal compliance in our recruitment processes, <u><b>only technical issues will be monitored through the above inbox</b></u>. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)</i></span></i></b></span></p>
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