GBS Subject Matter Expert (SME)

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                <div class="title">GBS Subject Matter Expert (SME)</div>
                <div class="location">Location: Łódź</div>
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<h3>Job Description</h3>

<p dir="LTR" style="text-align:left"><span><b>In this role, you have the opportunity to</b></span></p>

<p dir="LTR" style="text-align:left">To live your passion for supply chain and customer service and develop your expertise in business services by integrating and strengthening GBS organization to optimize our delivery to customers.</p>

<p dir="DEFAULT" style="text-align:inherit">&nbsp;</p>

<p dir="LTR" style="text-align:left"><span><b>You are responsible for </b></span></p>

<ul>
	<li>Be the process expert and go to person for respective operational teams within Hub operations [Customer Service, Procurement, Supply Chain]</li>
	<li>Define and implement improvement projects to further standardize the processes within the Hub across different operations.</li>
	<li>Be to owner of respective the process flows and work instructions</li>
	<li>Assess upcoming process changes and make sure SOPs [Standard Operating Procedures] are being updated before go-live of new processes and are available during training.</li>
	<li>Perform audits on SOPs [Standard Operating Procedures] to check consistency and quality of the content.</li>
	<li>Cooperating and aligning processes between different departments in GBS Hub</li>
</ul>

<p dir="DEFAULT" style="text-align:inherit">&nbsp;</p>

<p dir="LTR" style="text-align:left"><span><b>You are a part of</b></span></p>

<p dir="LTR" style="text-align:left">Our <b>Global Competence Center in Ł&oacute;dź</b>, where we centralize our business processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service,&nbsp; Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.</p>

<p dir="LTR" style="text-align:left">You will be part of Global Business Services team that is supporting Philips EMEA business with effective end-to-end process management, on time distribution, boosting quality through standardized processes, and enhancing competencies, while also ensuring product, solutions and services delivery performance and an excellent lifetime customer experience.</p>

<p dir="DEFAULT" style="text-align:inherit">&nbsp;</p>

<p dir="LTR" style="text-align:left"><span><b>To succeed in this role, you should have the following skills and experience</b></span></p>

<ul>
	<li>Bachelor degree or vocational (MBO) degree with relevant work experience</li>
	<li>At least 3 years experiences within Supply Chain, Procurement or Customer Service activities</li>
	<li>Have an accurate, analytical and process driven way of working</li>
	<li>Very good level of English</li>
	<li>Knowledge of SAP and/or equivalent ERP systems</li>
	<li>Strong customer service orientation and problem solving skills</li>
	<li>Have good influencing skills, communications skills and are a bridge builder</li>
	<li>Cultural awareness and pro-active behavior</li>
</ul>

<p dir="DEFAULT" style="text-align:inherit">&nbsp;</p>

<p dir="LTR" style="text-align:left"><span><b>In return, we offer you</b></span></p>

<p dir="LTR" style="text-align:left">The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.</p>

<ul>
	<li>Annual bonus based on performance achieved</li>
	<li>Private medical care with option to extend it to family members</li>
	<li>Benefit System cards</li>
	<li>Discount for Philips&rsquo; products</li>
	<li>Language courses</li>
	<li>Relocation package applicable for people moving in from outside of Ł&oacute;dź region</li>
	<li>Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)</li>
</ul>

<p style="text-align:inherit">&nbsp;</p>

<h3>Contact</h3>

<p dir="LTR" style="text-align:left"><b><span>If you forgot your password, you can click the&nbsp;<i>Forgot Password&nbsp;&nbsp;</i>button on the Sign In screen to reset it.&nbsp;</span></b></p>

<p dir="LTR" style="text-align:left"><b><span>If you have any other questions regarding the recruitment process please refer to our </span><u><span><a href="https://www.careers.philips.com/global/en/faq" rel="noopener noreferrer" target="_blank">FAQs</a></span></u><span>. </span><span><span class="WP01">In&nbsp;case&nbsp;of&nbsp;technical</span></span><span>&nbsp;difficulties with the website,&nbsp;</span><span><span class="WP01">please&nbsp;send&nbsp;an&nbsp;email</span></span><span>&nbsp;to&nbsp;</span></b><span><a href="mailto:careersite@philips.com" rel="noopener noreferrer" target="_blank"><span class="WP01">careersite@philips.com</span></a><b>.<span><b>&nbsp;</b></span><br />
<i><span><i>(Note: To ensure fairness and legal compliance in our recruitment processes, <u><b>only technical issues will be monitored through the above inbox</b></u>. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)</i></span></i></b></span></p>
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