Job Description

New Centers of Excellence in Łódź, Poland

At Philips, we have a 125 year history of creating meaningful innovation. These innovation and the quality of our products but also our services has always been a top priority.

Within our Centers of Excellence we bring together supporting roles within Finance, Procurement, Customer Service and Supply Chain, enabling you to have a career in an international, cross functional environment.

Currently we have the opportunity for a dynamic French and English-speaker Order Managers to join our team in Łódź.

As an Order Manager you will have the opportunity to coordinate the entire order delivery process placed by Key Markets through pro-active collaboration with other Supply Chain functions such as Catalogue Management, Finance, Planning, Shipping also Project Management, Sales and others.

Apart from that, you will contribute to changing the team from a traditional order management team to a team that acts as an extension of sales team in the field, assisting them and the customers with part enquiries, providing historic sales data as well as detecting potential leads for the business. Your challenge is to balance the requirements of ensuring a seamless order flow while providing a result-driven and proactive customer experience.

You are responsible for:

• Management of sales orders
• Process order activities in SAP and other supporting applications.
• Process order changes due to Customer or Factory requests.
• Maintain good communication with stakeholders.
• Provide excellent customer service for our customers
• Reporting, monitoring and control of order book in an organized and compliant manner (ICS/SOx).
• Together with team members continuously implementing improvements through Lean tooling and disciplines.

To succeed in this role, you should have the following skills and experience

• Bachelor degree or vocational (MBO) degree with relevant work experience
• at least 1-2 years of experience within Order Management
• Knowledge of logistics / supply chain.
• Very good level of English and French
• Knowledge of SAP and/or equivalent ERP systems
• Strong customer service orientation and problem solving skills.
• Good communication skills (to factories and customers).
• Cultural awareness and pro-active behavior.

Furthermore you should be an enthusiastic and motivated team-player. You can cope with stress, you have a flexible mentality and you are able to work in a changing environment.

In return, we offer you the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

• Yearly bonus based on performance achieved.
• Private medical care with option to extend it to family members.
• Benefit System cards.
• Discount for Philips’ products.
• Relocation package applicable for people moving in from outside of Łódź region.

Contact

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