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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Warszawa
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Senior Business Analyst
Work place: Warszawa

The Payments Transformation is a Global Program which has the objective to replace complex local and manual legacy infrastructure in an effort to support the payments and receivables business to improve customer experience, accelerate revenue, reduce cycle times and cost.

This is a role within the Payments Transformation Project team based in Poland. The role entails managing the project processes from gathering of requirements through to the implementation of changes across a suite of applications. The role will require the individual to work with various stakeholder groups, including Client Operations, Product and Technology.

This role would suit a self-starting individual, who is keen to work both independently and as a team player, and as and when situations arise, having the ability to be completely adaptable to changing business requirements and deliverables is essential.


  • Conduct reviews of the relevant applications and processes with Stakeholders.

  • Gather, analyze and document business requirements; questioning, challenging and proposing innovative, automated solutions where necessary.
  • Ensure correct supporting artefacts are produced for each project including the BRDs, Testing scenarios, deployment plans etc. in line with the ICG O&T project standards.
  • Build and maintain relationships with keys stakeholders.
  • Communicating progress of the project(s) to relevant parties including, but not limited to Senior Sponsors, Business Sponsors, Steering Committees and Program Management Office as appropriate.


  • Prior experience of large multi-stream projects and programs
  • Experience of managing large technical and/or process related projects
  • Knowledge of the software development life cycle
  • Experience producing excellent communication material and presenting to Senior Stakeholders
  • Excellent knowledge of Excel, MS Project, PowerPoint and SharePoint
  • Experience of writing requirements documentation, e.g. CR’s, BRD’s, FRD’s etc. would be beneficial
  • Experience in any or all of Cross border payment processing, SWIFT standards, ACH payment processing, Cheque processing and Nostro reconciliation would be useful
  • Project management experience / qualification a plus

What we offer:

  • Opportunity to work and develop in an international environment in one of the greatest financial institutions worldwide
  • Learning opportunities and challenging assignments in which you can utilize your knowledge
  • Competitive salary and social benefits (medical care, Benefit System, life insurance and other)
  • Excellent working environment
Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A
Citibank Europe PLC

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