EMEA Trade Services Lead Analyst

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<div class="company">Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.</div>

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<div class="title">EMEA Trade Services Lead Analyst</div>

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<div class="info">Work place: Olsztyn<br />
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<p><strong><span class="job-description2 job-info">Key responsibilities:</span></strong></p>

<ul>
	<li><span class="job-description2 job-info">Perform deal review for new types of deals within Trade Finance/Services</span></li>
	<li><span class="job-description2 job-info">Be responsible for Trade finance operations with a flexibility to handle Imports, Collections, Trade Advances and other Trade processes on a need basis.</span></li>
	<li><span class="job-description2 job-info">Interact closely and manage Product/client expectations in providing timely Ops delivery of new deals.</span></li>
	<li><span class="job-description2 job-info">Outline all operational detail for above mentioned new deals on requirements, iron out the problems, and handover the process to the processing team through documented procedures.</span></li>
	<li><span class="job-description2 job-info">Review day to day transaction issues and support the outsourced service provider in resolving the issues through interaction with various stakeholders (Product/Treasury etc).</span></li>
	<li><span class="job-description2 job-info">Reduce bottleneck in processing with a strong focus on Turn Around Time (TAT).</span></li>
	<li><span class="job-description2 job-info">Manage the outsourced service provider through strong metrics management.</span></li>
	<li><span class="job-description2 job-info">Build a strong relationship with all stake holders e.g. Product, Sales, Compliance.</span></li>
	<li><span class="job-description2 job-info">Ensure a high level of customer satisfaction is maintained. Minimise client related issues.</span></li>
	<li><span class="job-description2 job-info">Escalate issues for quicker resolution and eliminate surprises.</span></li>
	<li><span class="job-description2 job-info">Identify opportunity for productivity saves through process automation by closely working with the outsourced service provider &ndash; TCS and technology.</span></li>
	<li><span class="job-description2 job-info">Coordinate and provide support to all EMEA country Trade initiatives.</span></li>
	<li><span class="job-description2 job-info">Champion system enhancements on various EMEA technology projects such as TITAN &amp; Flexcube.</span></li>
	<li><span class="job-description2 job-info">Strict adherence all the relevant Citi policies e.g. Compliance, TTS Minimum standard guidelines.</span></li>
	<li><span class="job-description2 job-info">Ensure strong focus on Risk and Control in transaction processing in terms of having appropriate customer documentation, charging accurate pricing, sending correct payments out, following any MIFT (manually initiated funds transfer) guidelines and other Audit related guidelines.</span></li>
	<li><span class="job-description2 job-info">Ensure that the area managed strictly adheres to &ldquo;Sufficient Assurance&rdquo; Audit rating.</span></li>
	<li><span class="job-description2 job-info">Ability to manage teams and functions both remotely and onsite is vital</span>
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	</li>
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<p><strong>Experience &amp; Skills:</strong><strong><span class="job-description2 job-info"> </span></strong></p>

<p>&nbsp;</p>

<ul>
	<li><span class="job-description2 job-info">Knowledge of Trade operations</span></li>
	<li><span class="job-description2 job-info">Track record of process improvement</span></li>
	<li><span class="job-description2 job-info">Knowledge of key Citi systems</span></li>
	<li><span class="job-description2 job-info">Ability to map, re-engineer processes</span></li>
	<li><span class="job-description2 job-info">Organisational and interpersonal skills</span></li>
	<li><span class="job-description2 job-info">Ability to influence various partners within and outside operations</span></li>
	<li><span class="job-description2 job-info">Ability to work with people from different backgrounds in a team environment</span></li>
	<li><span class="job-description2 job-info">Act as a conduit between Product and back office operations in executing the deals seamlessly.</span></li>
	<li><span class="job-description2 job-info">Bachelor&rsquo;s degree or equivalent would be an advantage.</span></li>
	<li><span class="job-description2 job-info">CDCS certification is also preferable</span>
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	</li>
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<p><strong>What will you get in return&nbsp; &nbsp;&nbsp;<span class="job-description2 job-info"> </span></strong></p>

<p>&nbsp;</p>

<ul>
	<li><span class="job-description2 job-info">Full-time employment with competitive salary;</span></li>
	<li><span class="job-description2 job-info">Market-leading benefits package including Multisport, medical care, life insurance, discounts on language courses and more;</span></li>
	<li><span class="job-description2 job-info">On-going dedication to your development and career progression;</span></li>
	<li><span class="job-description2 job-info">Cooperation with teams around the world, English usage on a daily basis</span></li>
	<li><span class="job-description2 job-info">Corporate culture based on fostering and supporting professional growth within the role;</span></li>
	<li><span class="job-description2 job-info">Free access to training platforms such as Udemy;</span></li>
	<li><span class="job-description2 job-info">An opportunity to develop your soft skills and engage in various social responsibility activities as well as internal development networks and mentoring sessions with senior management;</span></li>
	<li><span class="job-description2 job-info">Dynamic and positive work environment</span></li>
</ul>
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