Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Job description:
If You have strong communication skills, an open mind and you like working with people, this role could be your chance to achieve value experience in HR department. Moreover, you will get the possibility to provide end to end HR Operations to employees, line managers and local HR across a designated region.
If you already experienced in HR operations, business HR, customer service or call center you should consider to join our team.
What’s a role?
As International Mobility Advisor you will take ownership of the end-to-end transfer process by managing International Transfers, Domestic Transfers (for expatriates), Repatriations (as a focal point) and Termination activities as sending and/or receiving advisor.
More specifically, your role will include:
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Manage transfer as a project by holding accountability for and coordinating all transfer activities as per the process & policy.
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Provide policy advice or/and clarify policy-related questions from the employee and the relocation advisor (and other parties if necessary e.g. line managers, business HR).
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Focus on high-quality customer service in each aspect of the transfer process by applying Beyond Service Excellence standards.
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Cooperate closely with the Relocation Advisor.
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Prepare first time right documentation (including employment documentation, notifications).
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Process the payroll actions as relevant for each transfer type aligned with the principles of the data privacy, financial controls & data quality.
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Support other team members by sharing own knowledge and expertise demonstrating teamwork approach.
Requirements:
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Minimum 2-3 years of work experience – previous experience in Shared Service, Call Centre, Service environment is an advantage.
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Exposure to an administration and /or services-oriented position preferable.
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SAP knowledge is an advantage.
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English (fluent both written & oral). Min. C1
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Strong IT skills (Microsoft suite of products).
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Ability to deal with large and complex volumes of information.
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Teamwork – collaborate and cooperate to get the job done.
Number of Vacancies:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
