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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Olsztyn
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Digital Consumer Payments Service Head
Work place: Olsztyn

Digital Consumer Payments product enables digital commerce for clients. Under this umbrella, we offer institutional merchants the ability to collect from a wide range of payment methods including cards, e-wallets, and new and innovative bank transfers. In turn, their consumers have access to a wide variety of payments methods of their choice. The servicing team for Digital Consumer Payments supports institutional merchants in their day-to-day activities and ensures a seamless client experience. This role will oversee a team of servicing agents who directly interface with institutional merchants. In collaboration with similar teams in Europe and Asia, this U.S.-based team will enable a global 24x7 “follow-the-sun” support structure. The ideal candidate will have a proven track record in e-commerce, management, and institutional service.


  • Recruit, hire and build a team of highly productive candidates through coaching, collaboration and motivation of staff
  • Manage one or more teams in the Customer Service function; division is based on line of business or product and span of control
  • Drive organizational change through innovation and process improvement, eliminating friction points for team
  • Act as a leader within the Digital Consumer Payments product
  • Evaluate team’s performance and make recommendations for pay increases, promotions, terminations, hiring etc.
  • Develop leaders by providing guidance and mentorship in conjunction with succession planning
  • Develop employees and their skill sets to expand each team’s capabilities and provide growth opportunities
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup
  • Resolve issues that include uncommon and complex situations with significant organizational impact

What we offer:

  • Participation in industry conferences
  • Managerial and industry specialized trainings as well as job shadowing opportunities
  • Collaboration with a wide range of digital leaders within Citi organization globally
  • Flexible working hours, work from home
  • Social benefits (e.g. private healthcare care, Benefit System, life insurance)
  • Working in a friendly, dynamic and multinational environment


  • Related experience in senior level role with commensurate people management experience
  • E-commerce/ digital industry experience would be an advantage
  • Understanding of wide range of payment methods including credit cards, e-wallets would be an asset
  • Working knowledge of Design Thinking, Lean and Agile
  • Proficient project management skills
  • Effective written and verbal communication skills
  • Influencing and relationship management skills
Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A
Citibank Europe PLC

This job is no longer available

Recruitment process for this position has ended.

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