We are looking for a Service Desk Specialist to work together with Nordic Units in order to align local procedures to the Nordic standards and solve tasks that require independent judgment and own decisions on how they should be solved. You will be responsible for supporting end users in case of IT failures or standard requests according to defined processes. This is an opportunity for you to act as first level support to all end users (single point of contact).

In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Though we’re a Nordic bank, we’re also a large IT employer in Tricity and Warsaw. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career.

About this opportunity

You’ll join IT Service Desk Poland, which acts with cross-border incident management and request fulfillment, takes active part in IT communities and takes responsibility at global level for successful deliveries.

What you’ll be doing:

• Provide support to end users through all appropriate channels, such as phone or ITSM tools regarding any kind of IT-related problems to ensure high availability for customers
• Align IT activity to business, prioritize and assign necessary resources to swiftly close end users’ problems
• Interact with second line support or external vendors in all tasks related to IT infrastructure and application problems or requests in order to avoid or solve problems and incidents
• Track, prioritize and document all incidents reported to the service desk using the relevant tools following the incident management procedure to avoid future incidents
• Diagnose software and hardware problems in order to find the right solution and thereby help the end user
• Actively participate in knowledge sharing among colleagues in order to create and implement best practice
• Take responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth

The role is based in Warsaw. You will be working with a lot of great colleagues in our newly opened office in Warsaw.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

Your profile and background:

• You have at least 1 year of experience from a similar position and preferably you have a Bachelor’s degree (computer science or similar)
• You have knowledge of ITIL methodology – knowledge of incident, change and problem management will be considered an advantage
• You are open-minded as a person and like to work in a role with high customer-focus
• You have very good communication skills and you are solution oriented with a can-do approach when dealing with challenges
• We expect that you speak and write English fluently

If this sounds like you, get in touch!

Next steps

Please submit your application no later than 14 November 2019. We will start interviews already during application period.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.