Key Responsibilities:

• Lead a team or support Manager with team management activities
• Provide support, guidance and lead team members
• Point of escalation for Team
• Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity.
• Manage relationships with Relationship Management teams and Compliance for each country supported by Department
• Work with Hub Manager on goal setting, performance management planning/implementation and one to ones
• Assist relationship and coverage teams globally in completion of the KYC Record
• Perform the checking procedure and ensure quality and coaching needs are identified and met on the team
• Communicate and coordinate with senior management of ICG EMEA from coverage, compliance, implementations, risk, and operations in various products
• Assist with Process Design and management for department.
• Oversight for Adherence with Citi and regulatory policies and procedures as well as housekeeping standards, team controls & processes
• Management of adhoc departmental projects as assigned
• Maintain a workforce with capability to execute flawlessly
• Should complete monthly 1:1’s with the unit head/direct managers/ directs, documented, dated and stored for both mid-year and end of year processes as well as for Senior managers to review
• Perform the tasks requested by manager

Requirements:

• At least two years of experience in banking or finance
• Experience in team management
• Experience in control/risk or Compliance (AML/KYC) function (an advantage)
• Knowledge and experience of the technologies and processes used in Citi
• Knowledge of AML policies and regulatory requirements
• Considerable experience of dealing with management in a multi-function environment
• Languages: Fluent English (oral & written), other as an advantage
• Excellent communication skills – ability to communicate at all levels within the organization
• Proficient use of Microsoft Applications (Word, Excel, PowerPoint)
• Strong organizational and planning and research skills
• Ability to multitask and prioritize
• Ability to work well under pressure and tight time frames
• MIS and metrics and efficiency analysis skills
• Pro-active, flexible, have good organizational skills and must be a team player.
• Ability to work in a dynamic environment.
• Minimum supervision with self-directed, project management skills

We offer:

• Stable employment in Citi Service Center – certified ‘Top Employer’ company
• Competitive salary with attractive benefit package
• Welcoming working atmosphere in a multicultural environment
• Friendly and multinational environment
• A chance to develop own career
• Training platforms