Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.

KYC Team Leader

Work place: Olsztyn
Key Responsibilities:
- Lead a team or support Manager with team management activities
- Provide support, guidance and lead team members
- Point of escalation for Team
- Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity.
- Manage relationships with Relationship Management teams and Compliance for each country supported by Department
- Work with Hub Manager on goal setting, performance management planning/implementation and one to ones
- Assist relationship and coverage teams globally in completion of the KYC Record
- Perform the checking procedure and ensure quality and coaching needs are identified and met on the team
- Communicate and coordinate with senior management of ICG EMEA from coverage, compliance, implementations, risk, and operations in various products
- Assist with Process Design and management for department.
- Oversight for Adherence with Citi and regulatory policies and procedures as well as housekeeping standards, team controls & processes
- Management of adhoc departmental projects as assigned
- Maintain a workforce with capability to execute flawlessly
- Should complete monthly 1:1’s with the unit head/direct managers/ directs, documented, dated and stored for both mid-year and end of year processes as well as for Senior managers to review
- Perform the tasks requested by manager
Requirements:
- At least two years of experience in banking or finance
- Experience in team management
- Experience in control/risk or Compliance (AML/KYC) function (an advantage)
- Knowledge and experience of the technologies and processes used in Citi
- Knowledge of AML policies and regulatory requirements
- Considerable experience of dealing with management in a multi-function environment
- Languages: Fluent English (oral & written), other as an advantage
- Excellent communication skills – ability to communicate at all levels within the organization
- Proficient use of Microsoft Applications (Word, Excel, PowerPoint)
- Strong organizational and planning and research skills
- Ability to multitask and prioritize
- Ability to work well under pressure and tight time frames
- MIS and metrics and efficiency analysis skills
- Pro-active, flexible, have good organizational skills and must be a team player.
- Ability to work in a dynamic environment.
- Minimum supervision with self-directed, project management skills
We offer:
- Stable employment in Citi Service Center – certified ‘Top Employer’ company
- Competitive salary with attractive benefit package
- Welcoming working atmosphere in a multicultural environment
- Friendly and multinational environment
- A chance to develop own career
- Training platforms