Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Digital Customer Service Representative
Work place: Olsztyn
Responsibilities:
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients via e-mail or call
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup
Requirements:
- Minimum one year of experience in customer service
- Technical background is preferable
- Good level of English
- Analytical and methodical approach
- Display a high level of attention to detail
- Team-player
- Strong customer orientation
We offer:
- Mentoring and teaching on solving technical issues will be provided
- Welcoming working atmosphere in a multicultural environment
- Work will be challenging and offering constant development opportunities
- Full social package (e.g. private healthcare care, Benefit System, life insurance)
- Access to broad offering of classroom and online trainings, as well as job shadowing opportunities
- Language courses
Customer Service
