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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Social Media/Quantitative Analyst
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

You will be a part of a small, highly skilled team that is growing in demand. The aim of the Measurement and Insights team is to support Shell's reputation-building activities to have the greatest positive impact. We do this by providing the essential understanding of Shell's external audiences required to plan communications effectively and by providing measures of impact of Shell's communications activities so that we can target resources on what works best.


  • Deliver insightful analysis reports that help External Relations (ER) colleagues make decisions.

  • Ensure a thorough understanding of the business needs related to the investigation.

  • If necessary, challenge colleagues to get a clear brief.

  • Use your problem-solving skills to figure out which data sources to draw on.

  • Undertake analysis of (possibly multiple) data sources.

  • Communicate the learnings and insight in a way that the Business can understand and act upon.

  • Strengthen the M&I team’s capability building program.

  • Look for opportunities within ER learning, processes, ways of working to embed the desired evidence-based mindset.

  • Lead some of the capability building initiatives (eg webinars, workshops).

Special Challenges:

  • Build strong virtual relationships in a fast moving and demanding business environment.

  • Translation of data to actionable insights and recommendations.

  • Some travel is required (London or the Hague – estimated 3-4 times a year).


The core requirement are excellent problem-solving and data analysis skills to undertake some of our insight generation and communication. We are also looking for someone who can develop our digital reporting solutions, as we look to make our data more easily accessible to colleague.

  • Experience of using quantitative opinion research data.

  • Experience of producing social media listening data and insights, and/or news media monitoring and evaluation.

  • Excellent project management skills.

  • Great communication skills.

  • Expertise in using analysis packages eg SPSS.

  • (Ideally) an understanding of Business Intelligence tools (Domo, Tableau, Power BI).
  • ​English min. C1

Number of Vacancies: 1

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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  • iconAnalytics & Reporting
  • iconKraków, małopolskie

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