Senior Operational Support Manager

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<div class="company">Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.</div>

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<div class="title">Senior Operational Support Manager</div>

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<div class="info">Work place: Warszawa<br />
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<p><span class="job-description2 job-info">The Ops Support Sr Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors&#39; products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities.<br />
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<b><u>Responsibilities:</u></b></span></p>

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	<li><span class="job-description2 job-info">Manages multiple Operations Support managers, either directly or indirectly</span></li>
	<li><span class="job-description2 job-info">Multiple teams may be doing diverse (cross discipline) activities</span></li>
	<li><span class="job-description2 job-info">Primarily affects a function through significant impact in terms of size of team managed, strategic influence on the business and interaction with other functions or businesses.</span></li>
	<li><span class="job-description2 job-info">Involved in medium to long-term planning for broad issues affecting the business</span></li>
	<li><span class="job-description2 job-info">Frequently involved in a variety of broad based and complex issues requiring conceptual analysis</span></li>
	<li><span class="job-description2 job-info">Applies in-depth industry knowledge</span></li>
	<li><span class="job-description2 job-info">Applies broad and comprehensive understanding in multiple functional areas as well as underlying business values</span></li>
	<li><span class="job-description2 job-info">Evaluates subordinates&#39; performance and makes recommendations for pay increases, hiring, terminations and other personnel actions</span></li>
	<li><span class="job-description2 job-info">Establishes strategic plans for the function</span></li>
	<li><span class="job-description2 job-info">Thorough knowledge of how own function integrates within the overall organization to contribute to achieving business goals; requires a good working knowledge of the industry.</span></li>
	<li><span class="job-description2 job-info">Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources</span></li>
	<li><span class="job-description2 job-info">Influences and negotiates with senior leaders (across functions); communicates with external parties.</span></li>
	<li><span class="job-description2 job-info">Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm&#39;s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.</span></li>
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<span class="job-description2 job-info"><b><u>Qualifications:</u></b></span></p>

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	<li><span class="job-description2 job-info">15+ years of experience, including 8-10+ years&#39; managerial experience</span></li>
	<li><span class="job-description2 job-info">Experience in management with Banking and Financial Institutions</span></li>
	<li><span class="job-description2 job-info">Must possess the technical know-how, commercial awareness and analytical skills coupled with an understanding of risk/reward dynamics and how they interact to generate sustainable profitable growth</span></li>
	<li><span class="job-description2 job-info">Proven record of achievement in leading large, matrixed, specific line of business experience preferred</span></li>
	<li><span class="job-description2 job-info">Bachelor&rsquo;s/University degree or equivalent experience, potentially Masters degree and managerial experience&nbsp;</span></li>
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<div class="clause">Please be informed that we will contact selected candidates only.<br />
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Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.<br />
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