The KYC Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Requirements:

• Management experience of equivalent size or more
• Demonstrate ability to Lead and Motivate individuals within a pressurized environment.
• 5+ years’ experience in banking or finance
• Experience in control/risk or Compliance (AML/KYC) function (an advantage)
• Knowledge and experience of the technologies and processes used in Citigroup would be highly advantageous
• Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)
• Knowledge of AML policies and regulatory requirements
• Considerable experience of dealing with senior management in a multi-function environment
• Excellent English skills

What we offer:

• Opportunity for professional development in the international and multicultural organization
• Developing opportunities and challenging assignments
• Attractive and stable employment conditions
• Social benefits (medical care, Benefit System, life insurance, pension scheme

Knowledge/Experience:

• Management experience of equivalent size or more
• Demonstrate ability to Lead and Motivate individuals within a pressurised environment.
• 5+ years’ experience in banking or finance
• Experience in control/risk or Compliance (AML/KYC) function (an advantage)
• Knowledge and experience of the technologies and processes used in Citigroup would be highly advantageous
• Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)
• Knowledge of AML policies and regulatory requirements
• Considerable experience of dealing with senior management in a multi-function environment

Skills:

• Strong Leadership and Motivational skills
• Ability to breakdown silos and work as a team player putting department objectives 1st over any single team.
• Strong influencing skills to work as a partner across peers and achieve department objectives whilst maintaining a positive and professional environment at all times.
• Excellent workflow management skills / experience
• Excellent communication skills
• Leadership and Motivational skills
• Superior planning & organising skills
• Innovation and change management implementation
• Process re-engineering and improvement and ability to drive and influence inside and outside of own section.
• Proficient use of Microsoft Applications (Word, Excel, Access, PowerPoint, Visio, Project).
• Project Management Skills

Competencies:

• Pro-active thinking and execution abilities
• Identify challenges/risks and resolve them off own volition with escalation only when all other options exhausted.
• Detailed oriented balanced with a strategic view
• Demonstrated effectiveness in people management – in particular motivation, development, and teamwork
• Demonstrated effectiveness process management – in particular target setting , prioritisation and operational effectiveness
• Ability to multitask and prioritize
• Ability to work well under pressure and tight time frames
• Manage up and sideways effectively
• MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement
• Pro-active, flexible, have good organizational skills and must be team player.
• Ability to work in a dynamic environment and self-manage in periods of ambiguity.