KYC Operations Support

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<div class="company">Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.</div>

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<div class="title">KYC Operations Support</div>

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<div class="info">Work place: Olsztyn<br />
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<p><span class="job-description2 job-info">Citi has established a comprehensive Global AML Program to help protect both our clients and our franchise from the risks of money laundering, terrorist financing and other financial crimes. To achieve this every new and existing client of Citi&rsquo;s Institutional Clients Group is required to have a KYC (Know Your Customer) record before an account/relationship can be opened for business. The KYC Record outlines important information about the customer and is a key control. To create this record there is a requirement to conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations.</span></p>

<ul>
	<li><span class="job-description2 job-info">Responsible for the Quality Assurance / end-to-end review of KYC records in country/region against Citi AML KYC standards and local country regulations.</span></li>
	<li><span class="job-description2 job-info">Ensure completeness and accuracy of KYC records achieving a correct balance between required quality targets and ensuring that key productivity deliverables met.</span></li>
	<li><span class="job-description2 job-info">Report findings on a daily basis to ensure records correctly updated and root cause of defects proactively managed back to Case Managers.</span></li>
	<li><span class="job-description2 job-info">Assist in root cause analysis by identifying &amp; analyzing areas of common defect/issues/themes including policy, process and procedure.</span></li>
	<li><span class="job-description2 job-info">Working as part of a team to ensure departmental and regional goals met.</span></li>
	<li><span class="job-description2 job-info">Closely monitor operational metrics relating to volume, efficiency, and quality and meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement time frames</span></li>
	<li><span class="job-description2 job-info">Supports Management in quality and productivity monitoring and review</span></li>
	<li><span class="job-description2 job-info">Identify issues/concerns about proposed strategies and recommend appropriate solutions to resolve issues.</span></li>
	<li><span class="job-description2 job-info">Create tactical plans to implement new performance or training initiatives.</span></li>
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<p><span class="job-description2 job-info"><b><u>Requirements: </u></b></span></p>

<ul>
	<li><span class="job-description2 job-info">Bachelor&#39;s degree/University degree or equivalent experience</span></li>
	<li><span class="job-description2 job-info">1 &ndash; 2 years&rsquo; experience in banking, finance or law (an advantage).</span></li>
	<li><span class="job-description2 job-info">Experience in control/risk or Compliance (AML/KYC) function (an advantage)</span></li>
	<li><span class="job-description2 job-info">Proficient use of&nbsp; Microsoft Applications ( Word, Excel, Access)</span></li>
	<li><span class="job-description2 job-info">English (min B2) required</span></li>
	<li><span class="job-description2 job-info">Knowledge of other languages (an advantage)</span></li>
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<p><span class="job-description2 job-info"><b><u>What we offer:</u></b></span></p>

<ul>
	<li><span class="job-description2 job-info">Opportunity for professional development in the international and multicultural organization</span></li>
	<li><span class="job-description2 job-info">Developing opportunities and challenging assignments</span></li>
	<li><span class="job-description2 job-info">Attractive and stable employment conditions</span></li>
	<li><span class="job-description2 job-info">Social benefits (medical care, Benefit System, life insurance, pension scheme</span></li>
</ul>

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<p><span class="job-description2 job-info"><b>Knowledge/Experience:</b></span></p>

<ul>
	<li><span class="job-description2 job-info">1 &ndash; 2 years&rsquo; experience in banking, finance or law (an advantage).</span></li>
	<li><span class="job-description2 job-info">Experience in control/risk or Compliance (AML/KYC) function (an advantage)</span></li>
	<li><span class="job-description2 job-info">Knowledge and experience of the technologies and processes used in Citi Knowledge of local&nbsp; regulatory KYC/AML requirements (an advantage)</span></li>
</ul>

<p><span class="job-description2 job-info"><b>Skills:</b></span></p>

<ul>
	<li><span class="job-description2 job-info">Proficient use of&nbsp; Microsoft Applications ( Word, Excel, Access)</span></li>
	<li><span class="job-description2 job-info">Languages : Other languages an advantage</span></li>
</ul>

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<p><span class="job-description2 job-info"><b>Competencies:</b></span></p>

<ul>
	<li><span class="job-description2 job-info">High analytical capability and attention to detail.</span></li>
	<li><span class="job-description2 job-info">Excellent oral and written communication skills</span></li>
	<li><span class="job-description2 job-info">Can self-manage and work under minimal supervision.</span></li>
	<li><span class="job-description2 job-info">Customer Services orientated.</span></li>
	<li><span class="job-description2 job-info">Ability to develop strong professional relationships</span></li>
	<li><span class="job-description2 job-info">Strong research skills</span></li>
	<li><span class="job-description2 job-info">Ability to multitask and prioritize</span></li>
	<li><span class="job-description2 job-info">Ability to work well under pressure and tight time frames</span></li>
	<li><span class="job-description2 job-info">Strong computer skills</span></li>
	<li><span class="job-description2 job-info">MIS and metrics and efficiency analysis skills</span></li>
	<li><span class="job-description2 job-info">Good organizational skills</span></li>
	<li><span class="job-description2 job-info">Pro-active, flexible, have good organizational skills and must be team player.</span></li>
</ul>

<p><span class="job-description2 job-info">Ability to work in a dynamic environment&nbsp;</span></p>
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<div class="clause">Please be informed that we will contact selected candidates only.<br />
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Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.<br />
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Bank Handlowy w Waszawie S.A 
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Citibank Europe PLC</div>
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