Citi has established a comprehensive Global AML Program to help protect both our clients and our franchise from the risks of money laundering, terrorist financing and other financial crimes. To achieve this every new and existing client of Citi’s Institutional Clients Group is required to have a KYC (Know Your Customer) record before an account/relationship can be opened for business. The KYC Record outlines important information about the customer and is a key control. To create this record there is a requirement to conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations.

• Responsible for the Quality Assurance / end-to-end review of KYC records in country/region against Citi AML KYC standards and local country regulations.
• Ensure completeness and accuracy of KYC records achieving a correct balance between required quality targets and ensuring that key productivity deliverables met.
• Report findings on a daily basis to ensure records correctly updated and root cause of defects proactively managed back to Case Managers.
• Assist in root cause analysis by identifying & analyzing areas of common defect/issues/themes including policy, process and procedure.
• Working as part of a team to ensure departmental and regional goals met.
• Closely monitor operational metrics relating to volume, efficiency, and quality and meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement time frames
• Supports Management in quality and productivity monitoring and review
• Identify issues/concerns about proposed strategies and recommend appropriate solutions to resolve issues.
• Create tactical plans to implement new performance or training initiatives.

Requirements:

• Bachelor's degree/University degree or equivalent experience
• 1 – 2 years’ experience in banking, finance or law (an advantage).
• Experience in control/risk or Compliance (AML/KYC) function (an advantage)
• Proficient use of Microsoft Applications ( Word, Excel, Access)
• English (min B2) required
• Knowledge of other languages (an advantage)

What we offer:

• Opportunity for professional development in the international and multicultural organization
• Developing opportunities and challenging assignments
• Attractive and stable employment conditions
• Social benefits (medical care, Benefit System, life insurance, pension scheme

Knowledge/Experience:

• 1 – 2 years’ experience in banking, finance or law (an advantage).
• Experience in control/risk or Compliance (AML/KYC) function (an advantage)
• Knowledge and experience of the technologies and processes used in Citi Knowledge of local regulatory KYC/AML requirements (an advantage)

Skills:

• Proficient use of Microsoft Applications ( Word, Excel, Access)
• Languages : Other languages an advantage

Competencies:

• High analytical capability and attention to detail.
• Excellent oral and written communication skills
• Can self-manage and work under minimal supervision.
• Customer Services orientated.
• Ability to develop strong professional relationships
• Strong research skills
• Ability to multitask and prioritize
• Ability to work well under pressure and tight time frames
• Strong computer skills
• MIS and metrics and efficiency analysis skills
• Good organizational skills
• Pro-active, flexible, have good organizational skills and must be team player.

Ability to work in a dynamic environment