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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Warszawa
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Transaction Processing Analyst
Work place: Warszawa

Daily responsibilities:

  • Handling client inquiries (from simple to more complex ones) and resolving issues in timely and professional manner
  • Daily interaction with customers/third parties/banks and handling issues in line with departmental standards
  • Issues resolution - handling escalation of system and processing issues to respective internal or external parties and following up until final clarification
  • Supporting and strengthening customer needs in an efficient, effective and professional manner and handling exceptional requests when required
  • Identifying and reporting potential issues, error root-cause results, suggesting and implementing resolutions
  • Identifying possibilities of process optimization


  • At least 1 year experience in banking operations, preferably with direct client contact
  • Very good command of English and French, Italian or Spanish - minimum C1
  • Transaction processing knowledge will be an asset
  • Good knowledge of Microsoft Office
  • Investigative & analytical skills
  • Excellent communication and interpersonal skills and delivering high quality service to corporate clients (also demanding clients)
  • Ability to work independently within a team environment
  • Perfect organization skills, ability of problem solving, making accurate and quick decisions

We offer:

  • Opportunity to work in an international environment
  • Cooperation with a high quality team in a challenging area of the financial industry with one of the world's leading companies
  • Development opportunities within existing department structure
  • Unique possibility to obtain specific knowledge about European payment flows and clearing systems
  • Participation in cross departmental projects within payments area
Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A
Citibank Europe PLC

This job is no longer available

Recruitment process for this position has ended.

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