Daily responsibilities:

• Handling client inquiries (from simple to more complex ones) and resolving issues in timely and professional manner
• Daily interaction with customers/third parties/banks and handling issues in line with departmental standards
• Issues resolution - handling escalation of system and processing issues to respective internal or external parties and following up until final clarification
• Supporting and strengthening customer needs in an efficient, effective and professional manner and handling exceptional requests when required
• Identifying and reporting potential issues, error root-cause results, suggesting and implementing resolutions
• Identifying possibilities of process optimization

Qualifications:

• At least 1 year experience in banking operations, preferably with direct client contact
• Very good command of English and French, Italian or Spanish - minimum C1
• Transaction processing knowledge will be an asset
• Good knowledge of Microsoft Office
• Investigative & analytical skills
• Excellent communication and interpersonal skills and delivering high quality service to corporate clients (also demanding clients)
• Ability to work independently within a team environment
• Perfect organization skills, ability of problem solving, making accurate and quick decisions

We offer:

• Opportunity to work in an international environment
• Cooperation with a high quality team in a challenging area of the financial industry with one of the world's leading companies
• Development opportunities within existing department structure
• Unique possibility to obtain specific knowledge about European payment flows and clearing systems
• Participation in cross departmental projects within payments area