Job Description

We are looking for a Junior HR Specialist who will be responsible for providing proactive administrative support to employees of BD via phone and email.

This person will be responsible for:

• Answering inquiries and resolving problems of basic to moderate complexity
• Actively re-directing incoming callers to self-service options through call scripts
• Supporting clients with being self-sufficient by teaching them how to use direct access tools and the knowledge management portal
• Building good relationships with the customers
• Managing computerized system for tracking and information gathering
• Executing standard processes in Workday system

As a successful candidate, you would have excellent customer service skills with very good command of English and another European Language (preferably German and Dutch).

We would also be looking for:

• Related experience in a customer service environment will be a benefit (HR call center experience is desirable)
• Excellent oral and written communication skills
• Ability to resolve routine problems and questions independently
• Ability to pay close attention to details and use time effectively
• Multi-tasking capabilities to manage several caseloads
• Experience using a Human Resource Information System is desirable, especially Workday
  

This is a fixed-term contract for one year with a possibility of extension.

We can offer you a great possibility to work in an international company (first-in-class in its business area), competitive compensation with great benefit package (e.g. health insurance, medical care, lunch vouchers, and sport /entertainment bonus), friendly work environment, flexible working hours and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives). We are based in a new, modern office in the city center, developed to live healthy lives and to have a great opportunity for professional growth as well as challenging and rewarding work within a dynamic, international team.