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Becton Dickinson Shared Service Centre
Junior HR Specialist with English and another European Language
Becton Dickinson Shared Service Centre
location iconLocations: Wrocław
level iconLevel: specialist
Junior HR Specialist with English and another European Language
Location: Wrocław

Job Description

We are looking for a Junior HR Specialist who will be responsible for providing proactive administrative support to employees of BD via phone and email.

This person will be responsible for:

  • Answering inquiries and resolving problems of basic to moderate complexity
  • Actively re-directing incoming callers to self-service options through call scripts
  • Supporting clients with being self-sufficient by teaching them how to use direct access tools and the knowledge management portal
  • Building good relationships with the customers
  • Managing computerized system for tracking and information gathering
  • Executing standard processes in Workday system

As a successful candidate, you would have excellent customer service skills with very good command of English and another European Language (preferably German and Dutch).

We would also be looking for:

  • Related experience in a customer service environment will be a benefit (HR call center experience is desirable)
  • Excellent oral and written communication skills
  • Ability to resolve routine problems and questions independently
  • Ability to pay close attention to details and use time effectively
  • Multi-tasking capabilities to manage several caseloads
  • Experience using a Human Resource Information System is desirable, especially Workday

This is a fixed-term contract for one year with a possibility of extension.

We can offer you a great possibility to work in an international company (first-in-class in its business area), competitive compensation with great benefit package (e.g. health insurance, medical care, lunch vouchers, and sport /entertainment bonus), friendly work environment, flexible working hours and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives). We are based in a new, modern office in the city center, developed to live healthy lives and to have a great opportunity for professional growth as well as challenging and rewarding work within a dynamic, international team.

Details

  • iconHuman Resources, Customer Service
  • iconEnglish, German, Dutch
  • iconWrocław, dolnośląskie

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