Job Description Summary

As part of our Global Customer Service (GCS) department, the Customer Support Representative will be providing administrative support to the GCS Field and Depot based teams including Customer interaction.

Job Description

As part of our Global Customer Service (GCS) department, the Customer Support Representative will be providing administrative support to the GCS Field and Depot based teams including Customer interaction with our Benelux Customers. This will also include supporting our emerging Polish Market.

Additionally, this person will be responsible for:

• Coordinating all service related activities as follows: service contract lifecycle management, work order management, field service support
• Customer call intake in local language for all related activities such as requests for service, service contract, service related complaints
• Collaborating efficiently on related tasks with internal stakeholders such as Customer Service, Finance, Master Data
• Administration of system supporting Services (ServiceMax, SAP, LOTS)
  

Requirements

• Degree level required (last-year students are also welcome)
• Excellent communication skills
• Perfect knowledge of Dutch/Polish and working knowledge of English. Any other European language is a plus
• Adept at multitasking with great detail orientation
• Capacity to acquire high level understanding of technical issues
• Good knowledge of all MS Office tools
• Experience in working in multi-cultural environment will be an asset
  

We can offer you a great possibility to work in an international company (first-in-class in its business area), competitive compensation with great benefit package (e.g. health insurance, medical care, lunch vouchers, and sport /entertainment bonus), friendly work environment, flexible working hours and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives). We are based in a new, modern office in the city center, developed to live healthy lives and to have a great opportunity for professional growth as well as challenging and rewarding work within a dynamic, international teams