Customer Support Representative with Dutch and Polish

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                Customer Support Representative with Dutch and Polish
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                Location: Wrocław
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               <p><strong>Job Description Summary</strong></p>

<p>As part of our Global Customer Service (GCS) department, the Customer Support Representative will be providing administrative support to the GCS Field and Depot based teams including Customer interaction.</p>

<p><strong>Job Description</strong></p>

<p>As part of our Global Customer Service (GCS) department, the Customer Support Representative will be providing administrative support to the GCS Field and Depot based teams including Customer interaction&nbsp;with our Benelux Customers. This will also include supporting our emerging Polish Market.</p>

<p>Additionally, this person will be responsible for:</p>

<ul>
	<li>Coordinating all service related activities as follows: service contract lifecycle management, work order management, field service support&nbsp;</li>
	<li>Customer call intake in local language for all related activities such as requests for service, service contract, service related complaints&nbsp;</li>
	<li>Collaborating efficiently on related tasks with internal stakeholders such as Customer Service, Finance, Master Data&nbsp;</li>
	<li>Administration of system supporting Services (ServiceMax, SAP, LOTS)<br />
	&nbsp;</li>
</ul>

<p><strong>Requirements</strong></p>

<ul>
	<li>Degree level required (last-year students are also welcome)&nbsp;</li>
	<li>Excellent communication skills&nbsp;</li>
	<li>Perfect knowledge of&nbsp;Dutch/Polish and working knowledge of English. Any other European language is a plus&nbsp;</li>
	<li>Adept at multitasking with great detail orientation&nbsp;</li>
	<li>Capacity to acquire high level understanding of technical issues&nbsp;</li>
	<li>Good knowledge of all MS Office tools&nbsp;</li>
	<li>Experience in working in multi-cultural environment will be an asset<br />
	&nbsp;</li>
</ul>

<p>We can offer you a great possibility to work in an international company (first-in-class in its business area), competitive compensation with great benefit package (e.g. health insurance, medical care, lunch vouchers, and sport /entertainment bonus), friendly work environment, flexible working hours and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives). We are based in a new, modern office in the city center, developed to live healthy lives and to have a great opportunity for professional growth as well as challenging and rewarding work within a dynamic, international teams</p>

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