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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Data Privacy Support Analyst
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

  • Ensure that every Data Privacy Support administrative activity assigned to you is performed to the quality standards specified by the Group Chief Privacy Officer, in accordance with the instructions defined for the DP process and within the agreed timescales.

  • Communicate & exchange information with internal stakeholders in a precise and concise manner consistent, including adherence to the requirements of a Most Confidential service.

  • Collate the results of the systems & documents searches in the specified manner and retain evidence as required.

  • Analyze the results that you receive for possible errors or omissions. Follow-up on possible gaps in the searches quickly, clearly & efficiently.

  • Take responsibility for more complex queries which are either escalated or delegated to you.

  • Adhere to your own and actively support the team in their adherence to GRM (Group Records Management), TRIM and email communication standards.

  • Become a Subject Matter Expert in the administration of DPS activities, liaising with a range of stakeholders to resolve issues, in particular members of the Group Chief Privacy Officer Team.

  • Contribute to and participate in specific projects (when required).

  • Lead by example with regards to the core values of Honesty & Integrity, Respect for People, the five Behavioral Imperatives and the Life Saving Rules.

Dimensions :
- No budget responsibility. No direct reports.
- The outputs of the role holder will influence compliance with legal requirements in many jurisdictions and reduce the risk of extensive (US $100million+) potential regulatory fines.
- The role will support Shell group of companies, businesses and functions in meeting their legal and regulatory requirements.


  • Educated to university honours degree, or equivalent, in Commerce, Business Administration, Information Management and/or Legal Studies, or similar, Previous relevant working experience will be an advantage

  • Excellent formal written and oral communication skills in English language are essential.

  • Experience in one or more of the following areas will be beneficial:

  1. Successfully planning and conducting research, collating and analysing results, forming justifiable conclusions and presenting results in a formal written format (typical examples would include a university, college or professional institute dissertation or a major workplace research assignment).

  2. Legal support services role, HR support role or a customer service role in a regulated industry.

  3. Working in a target driven environment with non-negotiable turnaround times & quality standards.

  4. The Data Privacy or Information Risk Management

  5. An Enhanced and recent background check on applicants may be required.

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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