Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Production Management Asia/EMEA L1 Analyst
Work place: Warszawa
Responsibilities
- Good analytical and reporting skills with attention to details. Actively promoting metrics driven L1 operations,
- Basic understanding of ITIL processes and ability to drive service excellence,
- Not afraid to challenge Status Quo, always looking to improve practices in day to day operations within Production Management team and with partners.
- Ready to work with escalations actively driving resolutions,
- Ability to build good working relations across different geographies and cultures.
Qualifications
- 3 years of experience in production support, gained in banking or technology sectors
- Analytical, reporting and documentation skills
- Understanding of processes within IT support in Service Delivery (Incident, Problem, Change and Continuity management)
- Strong communication skills
- Positive ‘can-do’ attitude
- Self-starter, takes ownership and accountability for assigned work
- Ability to influence people
- Fluent English
Analytics & Reporting
English
