Production Management Asia/EMEA L1 Analyst

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<div class="company">Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.</div>

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<div class="title">Production Management Asia/EMEA L1 Analyst</div>

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<div class="info">Work place: Warszawa<br />
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<p>Responsibilities</p>

<ul>
	<li>Good analytical and reporting skills with attention to details. Actively promoting metrics driven L1 operations,</li>
	<li>Basic understanding of ITIL processes and ability to drive service excellence,</li>
	<li>Not afraid to challenge Status Quo, always looking to improve practices in day to day operations within Production Management team and with partners.</li>
	<li>Ready to work with escalations actively driving resolutions,</li>
	<li>Ability to build good working relations across different geographies and cultures.</li>
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<p>Qualifications</p>

<ul>
	<li>3 years of&nbsp; experience in production support, gained in banking or technology sectors</li>
	<li>Analytical, reporting and documentation skills</li>
	<li>Understanding of processes within IT support in Service Delivery (Incident, Problem, Change and Continuity management)</li>
	<li>Strong communication skills</li>
	<li>Positive &lsquo;can-do&rsquo; attitude</li>
	<li>Self-starter, takes ownership and accountability for assigned work</li>
	<li>Ability to influence people</li>
	<li>Fluent English&nbsp;</li>
</ul>

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<div class="clause">Please be informed that we will contact selected candidates only.<br />
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Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.<br />
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Bank Handlowy w Waszawie S.A 
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Citibank Europe PLC</div>
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