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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

As a scheduler you will be responsible for:

  • Creating schedules for truck deliveries in order to ensure timely and cost effective product delivery to petrol stations and B2B customers through the Order to Delivery process.

  • Creating and optimizing an accurate, cost effective and timely delivery plan based on customer stock data to ensure that the right product and volume is delivered from the right source to the right destination at the right time by the right truck.

  • Ensuring scheduled deliveries are in line with safety and operational procedures and customers.

  • Working with analysts (where relevant) and other schedulers to balance order demand against truck supply.Ordering relevant quantity of trucks vs. expected volume to ensure maximum fleet utilization.

  • Ensuring correct set up of scheduling system which includes: trucks, products availability at the depots, product limits at the depots, customers' placed orders.

  • Close cooperation with Supply, Road Transport and Retail Departments to ensure smooth process flow and solving daily operational issues.

  • Contributing to the minimisation of stock-outs, Left on Boards and excessive multi-dropping.

Schedulers are shifted working during Monday - Saturday (am 07:30 - 16:00/pm 13:30 - 22:00, Saturday am only) working across an early or late shift. For work on Saturday, compensation day is given during the week. For work on the PM shift, schedulers are paid with shift allowance.


  • Ideally you have very good analytical skills to schedule accurate delivery plan

  • You’ll need English on B2/C1 level

  • A proven ability to work in Microsoft Office and software usage

  • As many of the following as possible: attention to details, quick learning skills, multitasking, resilience for time pressure, open minded,

  • Excellent communication and issue resolution skills

  • Your colleagues would recognize you as someone who is able to deal with non-standard situations and is able to apply proper solution under time pressure

  • Logistics/planning experience will be an asset

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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  • iconCustomer Service
  • iconEnglish
  • iconKraków, małopolskie

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