• Lead and coordinate projects (business change requests, system developments and new business on boarding) across Trustee Operations;
• Display appropriate involvement in Department strategic planning;
• Identify and solve issues in the projects across multiple business areas;
• Act as a trusted partner to Clients and internal business partners by delivering advice and services and exceeding their expectations;
• Drive improvement and competitive differentiation by proposing and implementing innovative solutions;
• Formulate detailed project plans, analysis of effort, cost and impact on various Citi businesses to ensure timely execution and mitigate potential risks;
• Preparation & analysis of proposed system changes, gathering consensus between business requirements and technology deliverables to assure smooth projects implementation;
• Build and manage an effective project team and ensure accurate, timely and responsible delivery of all agreed changes;
• Co-operation with internal and external stakeholders to effectively deliver projects;
• Build and constantly improve an effective working relationship with the Clients by delivering a high quality of service and maintaining effective communication;
• Challenge the status quo, display initiative and innovation;
• Support colleagues and peers with production problems;
• Take proactive actions targeted at minimizing implementation risk;
• Ensure that all necessary Project documentation is maintained and all necessary Client and internal approvals for the project are obtained;
• Ensure implemented process is compliant with local and global regulations;
• Ensure all Team procedures/checklist and audit requirements are updated;
• Ensure all issues / potential issues are escalated appropriately and in a timely manner;
• Build and maintain effective working relationships with internal Citi partners;
• Encourage positive and professional working environment;
• Perform regular and ad hoc trainings for team members;
• Participate in business trips as required.

Qualifications:

• Minimum 5 years experience within Financial Services;
• Experience in managing projects;
• Ability to manage or lead team/departmental projects
• An excellent understanding of financial operations;
• Excellent knowledge of English (spoken and written)
• Excellent communication skills
• Ability to work in fast paced environment under tight deadlines;
• Ability to work on own or part of a team;
• Ability to Multitask;
• Great organizational skills;
• Ability to build relationships with various project stakeholders;
• Experience in supporting operations teams with production issues/system queries;
• Ability to fast identification and implementation of projects improving Citi efficiency and Client experience.