Customer Service Supervisor– Contact Center

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<div>Based in Ada, Michigan, Amway is one of the world's leading direct sales companies. We operate in more than 50 countries around the world offering a variety of products: health, beauty and home care. Amway Business Services Center was established in March 2010 to provide state of the art service to corporate operations across Europe, India and Africa. From graduates to highly qualified experts we hire the best professionals in the fields of Finance, Customer Service, Marketing, IT and HR. Here, you have the opportunity to add value and be valued – to achieve your professional goals and work with truly exceptional people. We believe in your potential and we value your talents.</div>
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<div class="intro">Currently we are looking for a person for the position of:</div>
<div class="jobtitle">Customer Service Supervisor– Contact Center</div>
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<h5>Key activities</h5>

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	<li>Work in a consultative and supportive manner with ABOs to manage their business needs</li>
	<li>Receives and processes requests and enters and updates data in computer systems</li>
	<li>Receives and responds to inquiries related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, communications</li>
	<li>Resolves customer claims and complaints fairly and effectively in a diplomatic manner to satisfy customer needs</li>
	<li>Monitors Key Performance Indicators (KPI) and contributes to achieving service level targets related to service delivery and customer satisfaction</li>
	<li>Contributes to the implementation of our Sales and Marketing Plan and Business Conduct Rules</li>
	<li>Maintains contact management database by entering information</li>
	<li>Uses knowledge management resources to provide complete and correct information</li>
	<li>Directs unresolved requests and inquiries to further support levels and to other departments and affiliates</li>
	<li>Ensures that the confidentiality of data is kept and applies all legal requirements</li>
	<li>Implements innovative ideas and solutions to support an environment that embraces continuous improvement to drive customer value.</li>
	<li>Assists other team members to leverage and develop their capabilities</li>
	<li>Leads projects across various departments</li>
	<li>Builds and maintains professional relationships with customers and stakeholders across the European affiliates</li>
	<li>Monitors the workload and delegates task to team members. Ensures that key performance indicators are achieved</li>
	<li>Handles major incidents, that cannot be resolved by team members</li>
	<li>Sets daily direction, delegates and solves problems. Identifies and implements improvement opportunities to move work forward within the standards and processes</li>
	<li>Conducts hiring interviews and makes recommendations for new hires</li>
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<h5>Profile we look for</h5>

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	<li>Holds a Bachelor degree or higher</li>
	<li>Excellent (C2) language skills in one or more of following European languages: German / Italian / Spanish / French / Greek</li>
	<li>Excellent (C2) language skills in one or more of following European languages: Bulgarian / Croatian / Czech / Danish / Dutch / Finnish / Hungarian / Norwegian / Portuguese / Romanian / Russian / Slovakian / Slovenian / Swedish</li>
	<li>Advanced (B2) English skills</li>
	<li>Four years of proven working experience in the customer service field</li>
	<li>At least one year working experience in a contact center environment or alternatively experience in working with customers in a service oriented area</li>
	<li>Good MS Office skills</li>
	<li>Able to communicates information in a professional tailoring style to the audience</li>
	<li>Strong focus on internal and external customers</li>
	<li>Ability to react positively when faced with new challenges or opportunities</li>
	<li>Respects and values the differences among various cultures, willing to work in an international and multilingual environment</li>
	<li>Helps others to positively embrace change</li>
	<li>Enthusiastic approach to team work and solution oriented mindset<br />
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<h5>What we offer</h5>

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	<li>Attractive office location near Krakow City Center (Opolska street)</li>
	<li>Numerous company events (family picnics, Christmas parties, Carnival balls, Away Days, International and Product days)</li>
	<li>International team environment</li>
	<li>Benefits: Private medical care, MyBenefit, Life insurance</li>
	<li>Fresh fruits every Monday</li>
	<li>Employee training (induction training, &ldquo;Amway University&rdquo; portfolio, language training, professional certification)</li>
	<li>Product discount</li>
	<li>Relocation package for candidates outside Poland</li>
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<h5>How to apply</h5>

<p>If you are interested in this job, please send your application via&nbsp;<strong>&quot;Apply&quot;</strong>&nbsp;button.</p>
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<p><strong>Purpose of Role:</strong></p>

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<p>&bull; Provides excellent customer service for Amway Business Owners (ABOs) to support them in building a successful Amway business<br />
&bull; Handles inquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writing<br />
&bull; Motivates, develops and leads a team of Customer Service Representatives to peak performance</p>
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<div><strong>The following statement should be enclosed to your application</strong>:</div>

<div class="clause">"I hereby give consent for my personal data included in my application to be processed by Amway Business Centre-Europe Sp. z o.o. located in Zabierzów (adres: Krakowska 280 str., 32-080 Zabierzów) for the purposes of current and future recruitment processes, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)."</div>
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