Key activities

• Work in a consultative and supportive manner with ABOs to manage their business needs
• Receives and processes requests and enters and updates data in computer systems
• Receives and responds to inquiries related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, communications
• Resolves customer claims and complaints fairly and effectively in a diplomatic manner to satisfy customer needs
• Monitors Key Performance Indicators (KPI) and contributes to achieving service level targets related to service delivery and customer satisfaction
• Contributes to the implementation of our Sales and Marketing Plan and Business Conduct Rules
• Maintains contact management database by entering information
• Uses knowledge management resources to provide complete and correct information
• Directs unresolved requests and inquiries to further support levels and to other departments and affiliates
• Ensures that the confidentiality of data is kept and applies all legal requirements
• Implements innovative ideas and solutions to support an environment that embraces continuous improvement to drive customer value.
• Assists other team members to leverage and develop their capabilities
• Leads projects across various departments
• Builds and maintains professional relationships with customers and stakeholders across the European affiliates
• Monitors the workload and delegates task to team members. Ensures that key performance indicators are achieved
• Handles major incidents, that cannot be resolved by team members
• Sets daily direction, delegates and solves problems. Identifies and implements improvement opportunities to move work forward within the standards and processes
• Conducts hiring interviews and makes recommendations for new hires

Profile we look for

• Holds a Bachelor degree or higher
• Excellent (C2) language skills in one or more of following European languages: German / Italian / Spanish / French / Greek
• Excellent (C2) language skills in one or more of following European languages: Bulgarian / Croatian / Czech / Danish / Dutch / Finnish / Hungarian / Norwegian / Portuguese / Romanian / Russian / Slovakian / Slovenian / Swedish
• Advanced (B2) English skills
• Four years of proven working experience in the customer service field
• At least one year working experience in a contact center environment or alternatively experience in working with customers in a service oriented area
• Good MS Office skills
• Able to communicates information in a professional tailoring style to the audience
• Strong focus on internal and external customers
• Ability to react positively when faced with new challenges or opportunities
• Respects and values the differences among various cultures, willing to work in an international and multilingual environment
• Helps others to positively embrace change
• Enthusiastic approach to team work and solution oriented mindset
  

What we offer

• Attractive office location near Krakow City Center (Opolska street)
• Numerous company events (family picnics, Christmas parties, Carnival balls, Away Days, International and Product days)
• International team environment
• Benefits: Private medical care, MyBenefit, Life insurance
• Fresh fruits every Monday
• Employee training (induction training, “Amway University” portfolio, language training, professional certification)
• Product discount
• Relocation package for candidates outside Poland

How to apply

If you are interested in this job, please send your application via "Apply" button.