Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Customer Service Analyst 2
Work place: Olsztyn
What would you do as a Customer Service Analyst?
- Manage client relationships, ensuring all their queries are acknowledged, investigated and resolved
- Develop and maintain excellent client relationship
- Proactively review and resolve problems through analysis and liaising with internal teams and departments across the globe
- Support Clients to help them understanding their transactional and inquiry activity. Host review calls to discuss and analyze these and work with clients to improve their productivity & usage of self-service tools where applicable
- Proactively inform customer about problems (system failures, market issues) and provide regular updates on their resolution
- Stay updated on all new market and regulatory requirements affecting client portfolio/base
- Escalate customer feedback, processing delays and errors appropriately
- Lead and participate in cross departmental initiatives
- Be involved and understand Monetary Claim issues
- Proactively aim to reduce query volume
What do we expect from our Customer Service Analysts?
- Experience in customer services and/or finance
- Client focus
- Fluency in English
- Microsoft applications (Word, Excel, Access, PowerPoint)
- Experience in a fast paced team environment (experience as a senior member or SME would be an advantage)
- An ability to build relationships easily
- Excellent problem solving skills
- Accountable and self-reliant
- Excellent time management & prioritization skills
What would you get in return?
- Challenging job offering constant development opportunities
- Social benefits (e.g. private healthcare care, Benefit System, life insurance)
- Access to broad offering of classroom and online trainings, as well as job shadowing opportunities
- Language courses discounts
- A chance to work in a friendly, dynamic and multinational environment
- Possibility to cooperate with teams around the world, English usage on a daily basis
- Opportunity to influence the way you perform your tasks - our teams are constantly looking for new and better ways and encourage all improvement ideas
Analytics & Reporting, Customer Service
