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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Senior Team Manager - HR Advice
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:
In October 2018, Shell went live with a drastically different HR operating model. Part of that new operating model is HR Advice, that is responsible for all support to front-line leaders in relation to employee and team related matters. Previously Shell employed local HR business partners in all the countries it was operating in, however with the creation all local HR Business partners have been ceased, and support is now coming from HR Advice. This is a major shift in philosophy and at the same time a very exiting journey to set up a new organization dedicated to partnering with line managers.

This position is leading an HR Advice team that is supporting the Functions in Shell in the Netherlands, with over 1000 managers being dependent on the support from your team. As the team is the entry point for line managers, we coach and advice on almost all possible HR related matters. We work with other parts of the HR model, including specialist HR resources in the Netherlands if and when required.

We are in a journey of growing our impact on the business, which clearly links with the growing of the capability of the team. We are therefore looking for an experienced HR professional to help us in that journey, someone who has experience in partnering with the business and can bring that mindset to our organization. At the same time, helping us to grow the competences required to be an effective and trusted advisor to the line.

- Lead a team of HR Advisors Responsible for delivering HR advice to employees and line managers; where required personally supporting managers with more complex HR-related queries.
- Ensure seamless end-to-end resolution of queries of line managers and employees.
- Partner with line managers on most complex HR queries, providing operational as well as tactical HR support.
- Responsible for creating a great employee experience through pro-actively addressing employee and line manager’s needs, including managing escalations where they may arise.
- When required perform investigations (e.g. conflicts of interest, global helpline cases).
- Coordinates with Global and/or Local HR Consultants in case of (large scale) change initiatives, to ensure proper HR Advice support is provided to these initiatives (e.g. large reorgs, office moves).
- Establish strong working relationship with colleagues in country and the COEs to ensure the team can effectively partner when necessary.
- Identify and drive continuous improvement opportunities within the immediate team as well as across other teams to improve the employee experience
- Oversee and decide on exceptions/step-outs to processes
- Share expertise and knowledge on policies and processes to effectively deliver through team of advisors
- Ensure strong collaboration with other teams within the HR model (i.e. ER/IR, COEs, country HRBPs, Integrated Resourcing).
- Provide coaching to the team, growing the capability level of the team.
- Represent team at broader leadership meetings.

- degree in Human Resources or related field would be beneficial
- proven track of experience in partnering with a range of stakeholders/business partners
- solid understanding of how HR adds value to the business, ideally have worked in front-line facing role supporting line managers with HR related matters.
- knowledge of HR processes
- previous experience in team management
- leadership skills - ability to motivate and energize, grow and develop individuals.
- effective stakeholder management skills.
- diagnostic and investigation skills
- advocacy and inquiry - able to ask quality questions
- problem solving and decision-making skills
- Project Management experience would be beneficial
- CI mindset
- fluent English

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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