Customer Operations Specialist - Czech speaker

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 Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.
 
 
 Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations. 
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 <div class="jobtitle">Customer Operations Specialist - Czech speaker</div>
 <div class="location">Work location: Shell Energy Campus, Czerwone Maki 85 </div>
 Job description:

As Customer Operations Specialist you will:

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	Be the first point of contact for Customers
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	Resolve Customer requests received via all channels (phone, email, fax, chat) according to agreed service levels and service standards
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	Provide assistance to customers in self-service mediums and assist customer to complete transactions
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	Record and follow up all customer contacts in customer facing systems
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	Liaise between customers and other Shell departments
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Requirements:

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	Very good Czech or Slovak (at least C1) and English (min. B2)
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	Excellent communication skills
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	You&rsquo;ll need strong Customer service ethic and ability to understand, meet and champion the Customer&rsquo;s needs, while staying within the policies and procedures
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	Ability to deal with multiple tasks and work in a dynamic environment
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	A proven ability to cooperate efficiently in a team
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	You&rsquo;ll ideally have good working knowledge of MS Office tools and Outlook
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	Demonstrated good analytical skills
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Number of Vacancies: 1

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 <div>Benefits of working at Shell:</div>
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 <li>Meaningful work in a company that is universally respected as a truly global energy leader (one of
 the world’s biggest companies according to Fortune Global 500)
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 <li>Unique opportunity to fulfill your potential with personal and professional development programs
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 <li>Work in a smart and motivated team within a supportive and inclusive culture with strong values</li>
 <li>Attractive salary and bonuses</li>
 <li>Complex medical care and individual life insurance</li>
 <li>Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities</li>
 <li>Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms</li>
 <li>Opportunity to participate in social and community projects</li>
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 <div style="color:#d42e12;font-weight:bold;font-size:11pt;padding:50px 0 0 0">Shell is an Equal Opportunity
 Employer
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