Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Job description:
As Customer Operations Specialist you will:
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Be the first point of contact for Customers
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Resolve Customer requests received via all channels (phone, email, fax, chat) according to agreed service levels and service standards
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Provide assistance to customers in self-service mediums and assist customer to complete transactions
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Record and follow up all customer contacts in customer facing systems
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Liaise between customers and other Shell departments
Requirements:
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Very good Czech or Slovak (at least C1) and English (min. B2)
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Excellent communication skills
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You’ll need strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
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Ability to deal with multiple tasks and work in a dynamic environment
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A proven ability to cooperate efficiently in a team
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You’ll ideally have good working knowledge of MS Office tools and Outlook
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Demonstrated good analytical skills
Number of Vacancies: 1
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
Customer Service
English, Czech
