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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Olsztyn
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
TTS Client Operations - Target Operation Model Lead
Work place: Olsztyn

Key Responsibilities:

Serve as senior point of contact for Client Operations, responsible for the coordination and successful end-to-end delivery of the Target Operating Model through various strategic programs under Global Payments and Receivables.

  • Strategic outlook on Target Operating model in light of the new technology solutions aiming at standardization, high level of automation and centralization,
  • Actively involved in guiding and supporting business analysts in defining, driving and executing elements of Target Operaing Model
  • Enhancing the Program governance structure across stakeholder management, escalation and resolution of issues and ensuring delivery and visibility of TOM components alongside delivering the strategic programs on payments transformation
  • Negotiate internally, often at senior levels (across functions) and with external parties, as needed
  • Resolve highly complex and varying issues that have substantial potential impact and execute transaction services strategies by applying in-depth industry knowledge
  • Adherence to Project / Program management standards ensuring good housekeeping and maintenance of artefacts
  • Appropriately assess risk when business decisions are made
  • Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy
  • Apply sound ethical judgment regarding personal behaviour, conduct and business practices
  • Escalate, manage and report control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
  • Strong disciplines on implementation and delivery of various initiatives from the various programs

Development Value:

  • This role will give the successful candidate responsibility for projects end to end, encompassing a number of diverse systems, products and processes. It will therefore give an opportunity to influence product development and understand different payments systems and products in over 90 countries.
  • The successful candidate will increase their visibility within the organization and thereby ensure personal and professional growth. Visibility here is at multiple a global and regional level across functions and geography
  • Additionally, through interaction with peers across the organization, the successful candidate will be able to widen their perspective in respect of market developments, build industry contacts.
  • The role may also allow interaction with the various organisation silos from Front to back.


  • Self-starter and ability to take initiative in driving projects
  • forward
  • Excellent written and verbal communication skills
  • Negotiation and decision-making\problem-solving skills
  • Ability to work under high-volume workload and prioritize in an effective manner
  • Ability to effectively manage and navigate through multi-faceted disciplines throughout the bank
  • Analytical thinker
  • Ability to affect people positively


  • Proven track record of successful implementations of complex, multi-product deal portfolios
  • Experience with managing multiple and diverse teams with varying responsibilities
  • Project Management experience in running complex implementations that require new product functionality\product development
  • Proven track record of consistently strong performance and excellent project delivery
  • Wide organizational knowledge and cross-functional team work experience to deliver multi-work stream projects
  • Communication and presentation skills to command senior client and senior internal stakeholder meetings
  • Strong leadership skills; ability to promote team building and develop strong relationships with other teams
  • Ability to analyze and solve complex problems; strong influence skills
  • Sound understanding of Payments & Receivables business, key technology and infrastructure and process framework
  • Experienced in delivering transformation programs related to Cash Management


  • Bachelor’s degree or equivalent, Master’s degree preferred
  • 10 + years of experience with banking and financial service organizations
  • 5+ years of experience in a related role
Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A
Citibank Europe PLC


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  • iconOlsztyn, warmińsko-mazurskie

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