Key Responsibilities:

Serve as senior point of contact for Client Operations, responsible for the coordination and successful end-to-end delivery of the Target Operating Model through various strategic programs under Global Payments and Receivables.

• Strategic outlook on Target Operating model in light of the new technology solutions aiming at standardization, high level of automation and centralization,
• Actively involved in guiding and supporting business analysts in defining, driving and executing elements of Target Operaing Model
• Enhancing the Program governance structure across stakeholder management, escalation and resolution of issues and ensuring delivery and visibility of TOM components alongside delivering the strategic programs on payments transformation
• Negotiate internally, often at senior levels (across functions) and with external parties, as needed
• Resolve highly complex and varying issues that have substantial potential impact and execute transaction services strategies by applying in-depth industry knowledge
• Adherence to Project / Program management standards ensuring good housekeeping and maintenance of artefacts
• Appropriately assess risk when business decisions are made
• Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy
• Apply sound ethical judgment regarding personal behaviour, conduct and business practices
• Escalate, manage and report control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
• Strong disciplines on implementation and delivery of various initiatives from the various programs

Development Value:

• This role will give the successful candidate responsibility for projects end to end, encompassing a number of diverse systems, products and processes. It will therefore give an opportunity to influence product development and understand different payments systems and products in over 90 countries.
• The successful candidate will increase their visibility within the organization and thereby ensure personal and professional growth. Visibility here is at multiple a global and regional level across functions and geography
• Additionally, through interaction with peers across the organization, the successful candidate will be able to widen their perspective in respect of market developments, build industry contacts.
• The role may also allow interaction with the various organisation silos from Front to back.

Competencies:

• Self-starter and ability to take initiative in driving projects
• forward
• Excellent written and verbal communication skills
• Negotiation and decision-making\problem-solving skills
• Ability to work under high-volume workload and prioritize in an effective manner
• Ability to effectively manage and navigate through multi-faceted disciplines throughout the bank
• Analytical thinker
• Ability to affect people positively

Knowledge/Experience:

• Proven track record of successful implementations of complex, multi-product deal portfolios
• Experience with managing multiple and diverse teams with varying responsibilities
• Project Management experience in running complex implementations that require new product functionality\product development
• Proven track record of consistently strong performance and excellent project delivery
• Wide organizational knowledge and cross-functional team work experience to deliver multi-work stream projects
• Communication and presentation skills to command senior client and senior internal stakeholder meetings
• Strong leadership skills; ability to promote team building and develop strong relationships with other teams
• Ability to analyze and solve complex problems; strong influence skills
• Sound understanding of Payments & Receivables business, key technology and infrastructure and process framework
• Experienced in delivering transformation programs related to Cash Management

Qualifications:

• Bachelor’s degree or equivalent, Master’s degree preferred
• 10 + years of experience with banking and financial service organizations
• 5+ years of experience in a related role