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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Contractors' Recruitment Administartor
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

Standard daily support activities:

  • Single point of contact for all IQN related queries from business users.

  • Manage Contractor Service Desk functional mailbox to ensure all the queries are resolved.

  • Manage Salesforce Ticketing tool - log, track, manage and resolution.

  • Resolve queries/issues and engage/escalate to appropriate teams (if required) for issue resolution.

  • Support resolving IQN invoice issues and work with Accounts Payable Team for issue resolution.

Create and Review Contracts in IQN, Contract Maintenance:

  • Support new hire/extension request from Hiring Managers.

  • Create Requisitions, Assignments and Project Agreements in IQN.

  • Identify cost savings opportunities and work collaboratively with CP team to deliver the value.

  • Collaborate with CP Leads/Category Managers on application of category strategy.

  • Enforce compliance and governance with HR, Categories, Legal policies.

Drive Continuous Improvement:

  • Comply, Execute and maintain Standard Operating Procedures (SOP)

  • Maintain and adhere to agreed SLAs/KPIs

IQN Reporting Queries:

  • Provide reports as per business requirements.

  • Provide guidance to business to generate IQN reports if required.


  • At least 2 years of experience in HR, Customer Service or Purchasing.

  • Knowledge of VMS and/or SAP system is an advantage.

  • Ability to learn fast and jump into the role swiftly.

  • Continuous Improvement mindset.

  • Customer oriented.

  • Adapt rapidly to changing circumstances/priorities.

  • Ability to work autonomously under limited supervision.

  • Positive attitude, excellent communication skills, open mind.

  • Multi-tasking and prioritizing requests, ability to work under time pressure with fluctuating workload.

  • Ability to work with Teams located in other countries.

  • Fluent English.

  • Readiness to work in 2 shifts system.

Number of Vacancies: 1

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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  • iconKraków, małopolskie

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