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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Warszawa
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Client Onboarding Support C05
Work place: Warszawa

The successful candidate will join the Account Service Unit EMEA hub team, based in Warsaw, as an Account Services Operations Support. The Account Services Operations in Warsaw will support Account Opening and Maintenance processes for the TTS client base across EMEA region.

The Client Onboarding Support performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Responsibilities:

  • Dealing with documentation and inquiries from high profile corporate clients, with regards to opening, closing and changing the signatories of accounts.
  • Preparation and accurate completion of all received documentation.
  • Scanning of all received documents to a digital repository.
  • Daily dispatch of documentation to clients.
  • Any other duties as required by the Account Management Team.
  • Prioritizes incoming work based on whether its matter related/or not.
  • Checks on progress of work.
  • Manages expectations around deadlines.
  • Communicates prioritization with colleagues and Clients
  • Prioritizes incoming work based on whether its matter related/or not.
  • Checks on progress of work.
  • Manages expectations around deadlines.
  • Communicates prioritization with colleagues and Clients.

Qualifications:

  • Proven Customer Service experience.
  • Customer service and complaint handling.
  • Ability to communicate effectively in a variety of written and verbal formats with a wide range of people.
  • Working shifts and locations on a flexible pattern.
  • Working accurately, under pressure, to tight deadlines.
  • Working as an excellent team member but also able to work on own initiative.
  • Excellent knowledge retention.
  • Be able to learn a number of different roles within the team.
  • IT skills – Word Processing, Spreadsheets, Databases, Email and Web.
  • Flexibility, team spirit, loyalty. High attention to detail Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Goal-oriented and with desire for new challenges. Customer focus. Self-motivated individual with high competency to follow through when facing obstacles. Ability to organize own work and manage time. Flexible and adaptable approach to a constantly changing work environment. Customer focus. Assertiveness. Demonstrated initiative and creativity in problem solving. Proficient knowledge of English (written and spoken).

Education:

  • High School diploma or equivalent
Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.

www.citihandlowy.pl
Bank Handlowy w Waszawie S.A
www.citibankeurope.pl
Citibank Europe PLC

This job is no longer available

Recruitment process for this position has ended.

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Details

  • iconCustomer Service
  • iconWarszawa, mazowieckie

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