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location iconLocations: Wrocław
level iconLevel: manager/director
Application Support Team Manager

Application Support Team Manager


Information Technology (IT)

Corporate Center

Job Reference #




Job Type

Full Time

Your role

UBS is a leading global financial services firm. Global Wealth Management & Business Banking combines the world’s leading wealth management business, the leading retail bank in Switzerland, and one of the top private client businesses in the world. We provide a comprehensive array of customized banking and securities services to our clients around the world. By combining your talent with our strength, we can achieve great results.

The applicant must be able to demonstrate technical expertise and have worked in a Production environment.

Strength in customer service skills, including reliability, responsiveness, assurance and empathy are essential to ensure courteous and efficient services are provided. The ability to manage a tense situation and take ownership of issues is a must. They will enjoy working in a fast paced and constantly changing environment. Some 'out of hours' support will be required on a rota basis

The role is to manage the Wroclaw side of a virtual team combined with London, providing support to the WM UK business, plus a wider role of overseeing the relevant workforce in Wroclaw. Primary responsibilities will be to maintain a stable Production environment and work on business requests along an ITIL framework of Incident, Problem & Change Management, together with Request Fulfilment. In addition it will be also required to do some project work, supporting new business initiatives to implement changes into Production. For example regulatory and discretionary.

The successful candidate will have strong management experience in a Production environment and be keen to lead new initiatives to make the team more efficient, such as Automation and the migration to Cloud.

Your team

An Application Support Team Lead is required by a leading Wealth Management Bank to assist in the rollout of enhancements to their Front Office Platform and provide support for the current systems.

Your expertise

You are someone who has:
- Experience in the banking sector
- Good communication skills
- A desire to develop your career along a technical route
- Recent and proven experience of UNIX must be strong, WebSphere & Tomcat again strong, Oracle SQL, MQ & Shell scripting
- Development/change experience, as this would add an extra dimension to the current team's strengths
- Strong applications troubleshooting experience
- A flexible approach to working hours and role

In addition, it would be desirable for you to demonstrate;

- Previous experience of PowerCenter, Perl, Assentis, SQL Server, NT Batch Files, VB, Control-M Scheduling tool, OnDemand, strong MS Office skills especially Excel.

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Contact Details

UBS Recruiting Poland

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Application Support Team Manager | UBS - Experienced professionals - job boards

Please submit your application in English

You are kindly requested to include the following clause in your application: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb procesu rekrutacji zgodnie z ustawą z dnia 27.08.1997r. Dz. U. z 2002 r., Nr 101, poz. 923 ze zm."

This job is no longer available

Recruitment process for this position has ended.

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