Job Description

As the Knowledge Management Project Manager, you have the opportunity to:

• Direct and guide the activities of multiple and related projects executed by performing organizations and/or staff, ensuring execution is in line with the business strategy.
• Provide, maintain, and train a global helpdesk dedicated to Philips created software platforms that is available 24x5 servicing all Philips FSE and users of the Philips created service software platforms.
• Support End-to-End Knowledge Management solutions, replacements, and upgrades as a subject matter expert
• Support and the maintenance of legacy Knowledge Management applications: InCenter and eSPF
• Maintain and assist partners to meet and exceed SLA requirements
• Directly support end-users of legacy KM applications (internal and external customers)

You are responsible for:

• Domain knowledge and understanding of the relevant disciplines
• Driving application-related projects, as well as Global Helpdesk training platform for future Services program rollouts (ServiceMax, ProntoForms, InService, etc.)
• Broad knowledge of planning methods and estimation techniques (resource, cost, time, and risk)
• Knowledge of quality and compliance requirements
• Communication skills for managing relations with management representatives
• Managerial skills for people management in case of indirect reports and subcontractors or IT partners
• Demonstrated experience of adequate soft-skills
• Support the stabilization of business processes (managed and measured)
• Subject Matter expert for software platforms for IT and Businesses
• Order to Cash representative/stakeholder for relevant Services & Solutions Delivery projects/programs
• Maintaining required KPIs
• Providing Tier 3 level support to the global helpdesk

You are a part of

Knowledge Management within Order to Cash Operations.

To succeed in this role, you should have the following skills and experience

• Typically requires a minimum of 5 years of related project/program experience with a Bachelor’s degree;
• Have wide-ranging experience, use professional concepts and company objectives to resolve complex issues in creative and effective ways
• Problem solving – independently identifies and resolves problems in a timely manner; escalates when necessary.
• Project management experience, PMP certified preferred
• Thinks strategically and critically in building long-term plans
• Understands broader strategic context of initiatives and project work beyond own assignment
• Strong planning and organization skills
• Effective written and verbal communication skills
• Effectively builds and manages relationships, partners and, networks within the organization
• IT background preferred

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.

Contact

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